Lending Solutions Specialist

4 weeks ago

Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

About DUCA Financial Services

DUCA is a dynamic credit union that embodies its "profits with a purpose" philosophy in every aspect of its operations. Established in 1954, DUCA has expanded from a single branch in Toronto to 19 branches throughout Southern Ontario, proudly serving over 85,000 Members.

Our mission is to empower People, Businesses, and Communities to Do More, Be More, and Achieve MoreTM.

As one of Canada's fastest-growing credit unions, DUCA stands out for:

  • Providing a positive, personalized service experience through our dedicated Member-facing staff, whether in-branch, over the phone, or via our mobile specialists.
  • Offering competitive rates and tailored financial solutions with minimal fees for both Personal and Business Members.
  • Sharing profits with our Members.
  • Ensuring accessibility through various banking methods—online, mobile app, phone, and in-branch services available 24/7.
  • Fostering a community-focused approach through initiatives like the DUCA Impact Lab, a charitable foundation dedicated to supporting the credit challenged and underbanked, earning DUCA the distinction of being the first credit union globally to achieve B-Corp certification.

A career with DUCA means endless opportunities to leverage your unique skills and perspectives to make a meaningful impact. Our team members are dedicated to helping others Do More, Be More, and Achieve More with their finances and lives. You will be part of a collaborative environment that encourages personal growth and contribution.

Position Overview: Lending Solutions Specialist

DUCA is seeking two full-time Lending Solutions Specialists to enhance our team. This role requires flexibility in scheduling.

Key Responsibilities:

  • Deliver exceptional service to Members and potential Members through various communication channels, including phone, email, and chat.
  • Achieve established goals related to retail lending, investments, and additional products and services.
  • Identify and promote relevant DUCA products and services during Member interactions.
  • Manage retention processes for existing retail lending products.
  • Conduct credit analysis to assess new credit applications while adhering to sound lending principles.
  • Safeguard DUCA's assets by complying with all lending regulations, policies, and risk guidelines.
  • Provide a top-tier customer experience by addressing Member concerns and resolving issues effectively.
  • Assist Members with online banking setup and transaction processing within authorized limits.
  • Lead the Member Connect team in the absence of management.

Qualifications:

  • 3 to 5 years of experience in a contact center with a focus on lending.
  • Comprehensive knowledge of banking products, retail underwriting guidelines, and high-ratio mortgages.

Skills and Attributes:

  • Exceptional problem-solving abilities.
  • Strong communication and listening skills.
  • Ability to manage multiple tasks and adapt to changing environments.
  • Attention to detail.
  • Capacity to thrive in a fast-paced setting.
  • Self-motivated and enthusiastic.
  • Collaborative team player.

Work Environment:

Contact center setting.

Department: Retail Banking

Employment Status: Full-time

Salary: The annual salary range for this position starts at $50,392, with variations based on experience and qualifications. DUCA's total compensation package may include performance-related incentives and additional benefits.

DUCA is committed to promoting employment equity and welcomes applications from all qualified individuals. Accommodations for recruitment-related needs will be provided upon request.

We appreciate all applicants; however, only those selected for an interview will be contacted.

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