Customer Service Representative

1 week ago


Tillsonburg, Canada Staples Canada Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Service Ontario. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide accurate and professional service to customers, responding to their inquiries and resolving their concerns in a timely and efficient manner.
  • Service Delivery: Process transactions, determine eligibility criteria, and accept proper forms of payment accurately.
  • Problem-Solving: Effectively resolve customer complaints, returns, and exchanges, seeking assistance from a leader when required.
  • Communication: Communicate with customers effectively using various mediums, including in-person, online, verbal, and written communication.
  • Teamwork: Collaborate with colleagues to ensure seamless service delivery and achieve team goals.
Requirements
  • Customer Service Skills: Engage with customers in a friendly and professional manner, resolving customer concerns in a diplomatic manner.
  • Communication Skills: Communicate effectively with customers using various mediums.
  • Organizational Skills: Plan, organize, and prioritize tasks to effectively serve customers.
  • Attention to Detail: Ensure accuracy of form completion and attention to detail in all aspects of the role.
  • Technical Skills: Use software such as Microsoft Office, database programs, and the Internet to access and retrieve information, prepare correspondence and reports, and conduct research.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and supportive work environment.


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