Customer Service Representative

7 months ago


Tillsonburg, Canada Town of Tillsonburg Full time

**Customer Service Representative**: Town of Tillsonburg is looking for an enthusiastic Customer Service Representative to join our busy Customer Service Team. Under the direction of the Customer Service Coordinator, this person shall be responsible for maintaining the efficient/accurate and timely flow of public information to customers and staff. To carry out all duties and responsibilities in a safe manner using due diligence, and complying with the Ontario Health and Safety Act and Regulations.

This is a permanent full-time position with an excellent benefits package including immediate group benefits coverage, OMERS defined pension plan and free Employee Health Club Membership at the Tillsonburg Community Center.

Weekly hours: 40

The hourly rate: $28.19 - $32.97

Location: Customer Service Center
**Responsibilities**
- Processes all move in and move out requests for utility customers.
- Creates service work orders for Operations department and billing.
- Dispenses and records water meters according to procedures.
- Completes and distributes forms/service orders for hydro/water locates, water and sewer inspections.
- Maintain knowledge of hydro/water rates, changes in industry that have customer impact.
- Provides account information to customers: explains high/low bill concerns, explains highly complex rate structures.
- Maintains/updates customer files in systems.
- Reprints bills for customers, budget planning and provides monthly averages for all customers.
- Informs customers on water main flushing schedules and advises on the impact to residents.
- Accepts and distributes post dated cheques, per Tax Dept procedures.
- Issues burial permits.
- Maintains knowledge of municipal bylaws and/or provincial legislation with respect to issuance of license's and permits.
- Creates residential packages and supplies information to customers.
- Accepts, processes and records encroachment permit information.
- Opens, distributes incoming mail, redirects mail and sorts and posts outgoing mail.
- Organizes show room.
- Ensures information in ACR is updated, procedures are accurate.
- Accepts and processes miscellaneous Town payments.
- Liaises with Bylaw Enforcement Officer re: animal control reports, parking information.
- Distributes, collects and provides information regarding municipal tenders.

**Qualifications**
- Two year Community College Diploma.
- Two years of related experience.
- Good working knowledge of current municipal government legislation, issues and strategies.
- Excellent customer service skills.
- Excellent communication skills for contact with the public, a variety of professionals, employees, and government agencies.
- Ability to enter data accurately and while dealing with multiple tasks.
- Ability to prioritize and deal with deadlines.
- Experience in working with several software packages and ability to learn current software.
- Good working understanding of Town policies, bylaws and access to information guidelines.
- Basic computer skills and knowledge of basic software.
- Ability to problem solve.
- Ability to multi task.
- Ability to meet multiple deadlines and deal with a variety of issues at one time.

**About the recruitment process**:
All new Town of Tillsonburg employees are required to complete a police record check at their own expense.

The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.

The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.

7sZsnHAh3B



  • Tillsonburg, Canada Domino's Pizza Full time

    Domino's Pizza is now hiring Customer Service Representatives We are happy that you are interested in joining the Domino’s team! Customer Service Representatives (CSR) are primarily responsible for providing exceptional customer service, making great Domino’s Pizza products and maintaining cleanliness of the store. CSR’s at Domino’s work in a team...


  • Tillsonburg, Canada Town of Tillsonburg Full time

    **Customer Service Representative** Town of Tillsonburg is looking for a Customer Service Representative who would be responsible for providing high quality customer service on a daily basis for all in person, phone and online contact with the public regarding programs, services and facility rentals offered by the Department. Customer contact is a major part...


  • Tillsonburg, Canada Armtec Inc Full time

    **Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the...


  • Tillsonburg, Canada Armtec Inc Full time

    **Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the...


  • Tillsonburg, Canada LCBO Full time

    Location Address: 200 Broadway Street, Tillsonburg Number of Openings: 1 Salary / Pay: $17.85/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where...


  • Tillsonburg, Canada Metro Full time

    At Metro, we are committed to providing an exceptional customer experience. As a Part Time Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch service in a fast-paced retail environment.The ideal candidate is highly motivated, enthusiastic, and possesses excellent communication skills. If you enjoy working...


  • Tillsonburg, Canada BMO Financial Group Full time

    160 Broadway Street Tillsonburg Ontario,N4G 3P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Tillsonburg, Canada BMO Financial Group Full time

    160 Broadway Street Tillsonburg Ontario,N4G 3P8 This is a TEMPORARY (apprx 12 months) part-time role (24 hours per week minimum guaranteed) at our branch in Tillsonburg. This position requires availability to work anytime during branch hours, Monday through Saturday. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and...


  • Tillsonburg, Canada Freudenberg NOK Inc. Full time

    **General Responsibilities**: The incumbent ensures customer requirements are entered, scheduled, and confirmed. Daily interaction with the production group is required, as well as the coordination of efforts with support departments (Engineering, Quality Assurance, Finance, Marketing, Purchasing, Operations, etc.). Predominately acts as a liaison between...


  • Tillsonburg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...


  • Tillsonburg, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Tillsonburg, Canada Morison Insurance Brokers Inc. Full time

    **Technical Service Representative** **Location: Tillsonburg, ON** Morison Insurance is currently seeking positive and enthusiastic individuals to join our team of insurance professionals. **_ What Will Our TSRs Do?_** They will support our Service Teams by completing the following tasks: - Submitting Letter of Authorizations to companies for...


  • Tillsonburg, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Tillsonburg, Canada Legend Fleet Solutions Full time

    **Key Responsibilities**: - **Customer Support**: - Provide accurate information about products, services, and order status. - Assist customers with processing returns, and handling complaints. - Oversea customer experience. - **Problem Resolution**: - Investigate and resolve customer issues in a timely and efficient manner. - Escalate complex cases to...


  • Tillsonburg, Canada Coward Pharmacy Full time

    **Here we grow again!** We are looking for a **FULL-Time Customer Service Specialist with opportunity to upgrade to full-time **to join our dynamic team. Those with volunteerism, team environments, or experience in retail will receive preference. - Exemplary Customer Service - Cashier - Merchandiser - Product Consultant - Occasional Deliveries (**Valid...


  • Tillsonburg, Canada Future Transfer Co. Inc. Full time

    **Customer Service Specialist** **Location: 50 Clearview Drive, Tillsonburg, ON** **Our People Can Tell the Future. Maybe You Can Too.** - **Who are we?**_ We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community...


  • Tillsonburg, Canada Future Transfer Co. Inc. Full time

    Customer Service Specialist Location: Aylmer, ON Our People Can Tell the Future. Maybe You Can Too. **_Who are we?_** We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our...


  • Tillsonburg, Canada Future Transfer Co. Inc. Full time

    Customer Service Specialist Location: Tillsonburg, ON Our People Can Tell the Future. Maybe You Can Too. **_Who are we?_** We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our...


  • Tillsonburg, Canada Future Transfer Co. Inc. Full time

    **Customer Service Specialist** **Location: 50 Clearview Drive, Tillsonburg, ON** Our People Can Tell the Future. Maybe You Can Too. - **Who are we?**_ We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community...


  • Tillsonburg, Canada CARQUEST Canada Full time

    **Auto Parts Customer Service Rep** Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and...