Service Operations Manager

7 days ago

Sault Ste Marie, Ontario, Canada Extendicare Full time

Leadership Role in Support Services

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high-quality care while maintaining a safe and healthy environment for residents and staff.

Key Responsibilities:

  • Manage the housekeeping, laundry, and maintenance departments to achieve high standards of cleanliness and sanitation, to provide quality linen service, and to maintain a safe and healthy environment within ECI's policies and procedures, and all applicable standards, legislation, and regulations.
  • Maintain all aspects of hiring and performance management of departmental staff.
  • Supervision of contractors' work to ensure fulfillment of contractual obligations.
  • Preparation and management of departmental budgets, inventory management and control, including purchase of departmental supplies and equipment.
  • Maintenance of departmental policy and procedure manuals.
  • Contract tendering in consultation with ECI consultants, and with approval of Administrator.
  • All aspects of management of quality and quantity of services and products provided/produced by departmental staff.
  • All aspects of departmental safety program management, including preventative maintenance, and repair of equipment.
  • Maintenance of records, statistics, and reports in accordance with ECI and home policies, and all applicable legislation and standards.

Requirements:

  • Knowledge of evidence-based practices and/or, if there are none, prevailing practices relating to housekeeping, laundry, and maintenance, as applicable.
  • Formal training in building maintenance or Operator B Certificate, an asset.
  • Health and safety certification, an asset.
  • Continuous mentorship, support for life-long learning and growth opportunities.

About Extendicare:

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors' population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

Time Type: Full time

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