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Bilingual Telecom Installation Specialist

2 months ago


Gatineau, Quebec, Canada Xplore Inc. Full time
Job Summary

Xplore Inc. is seeking a highly skilled Bilingual Telecom Installation Specialist to join our team in the Gatineau, QC region. As a key member of our field operations team, you will be responsible for installing, servicing, and repairing telecommunications equipment for residential and small business customers.

Key Responsibilities
  • Provide exceptional customer service and support during field visits or dispatches.
  • Diagnose and troubleshoot technical issues, determining effective solutions to ensure seamless service delivery.
  • Manage on-site installation, repair, maintenance, and testing tasks, ensuring accurate and timely completion.
  • Maintain accurate and detailed service reports, documenting all activities and outcomes.
  • Manage inventory, including annual counts and returns, to ensure efficient operations.
  • Audit previous installation and repair work to ensure compliance with Xplore Inc. standards.
  • Operate a vehicle safely and utilize field automation systems to optimize performance.
  • Adhere to company field procedures and protocols, promoting a culture of excellence and safety.
  • Collaborate with technical teams and share information across the organization to drive business success.
Requirements
  • 1 year of related work experience or a degree/diploma from a related field.
  • Bilingual (French & English) proficiency.
  • Valid Driver's License.
  • Excellent verbal, listening, and written communication skills.
  • Experience with fixed wireless and fibre optic network deployments.
  • Knowledge of network equipment, including Ericsson, Ceragon, Alpha DC Power Systems, Ciena, and Cisco.
  • Certified Fibre Optic Technician (CFOT) or equivalent experience.
  • Experience with fibre optic troubleshooting tools and test sets (OTDR, Power Meters).
  • Strong analytical and troubleshooting skills.
  • Working knowledge of industry standards for Health & Safety, Construction, and CSA.
  • Basic understanding of networking technologies, including TCP/IP, routers, switches, and DHCP.
  • Ability to work outside in all types of weather conditions.
  • Ability to work away from home, including long days and weekends as required.
Company Overview

Xplore Inc. is Canada's leading fibre, 5G, and satellite broadband company, dedicated to delivering an improved broadband experience for all Canadians. We are committed to building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.