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Technical Infrastructure Analyst
2 months ago
At General Dynamics Mission Systems–Canada, we are dedicated to cultivating careers and establishing a workplace that thrives on diversity. Our mission is to create a community where your unique perspective propels innovation.
Job SummaryWe are currently hiring for a Junior Technical Infrastructure Analyst, Desktop Support for our Calgary team. The primary duties of this role include:
- Supporting the Service Desk/Call Centre, including tasks such as PC imaging, preparation of retired IT assets for destruction, recycling, IT asset tracking, storage, verification, reconciliation, report running, conference room IT asset verification, and other related tasks.
- Performing a variety of professional, technical, and analytical duties in the operation of the enterprise, client/server environment.
- Providing day-to-day support and customer interaction for break-fix and troubleshooting issues, including proactive maintenance for applications and services.
- Supporting the design, analysis, plans, and implementation of IT projects, which includes considerations for data storage, virtualization, collaboration, applications, networks, and operating systems, security, and support processes.
The successful candidate will be responsible for:
- Analyzing, detecting, identifying, and correcting technical problems and deficiencies.
- Determining proper installation parameters for software and hardware for smooth integration, transition, and efficiency.
- Installation and configuration of software(s).
- Hardware support and Operating System Support.
- Documenting hardware and software inventory.
- Monitoring and collecting data on system performance.
- Ensuring all devices meet or exceed Security and Corporate policy requirements.
- Contributing to the design and implementation of new technologies.
- Ability to research errors using online resources.
- Contributing to the design, implementation, and maintenance of the disaster recovery plan for IT-related applications and systems.
- Seeking to identify areas of improvement to the IT infrastructure to meet evolving user and customer requirements and challenges.
- Working with third-party vendors and peers from other General Dynamics Business units.
- Providing after-hours support to ensure availability, integrity, and introduction of new and existing services.
The ideal candidate will possess:
- A College Diploma in computer science or related computer systems diploma.
- ~1-2 years of Service desk or desktop IT support experience.
- Good technical knowledge in one or more of the following areas: Microsoft Windows based Desktop applications, Microsoft SCCM and Microsoft Server Editions, IT Ticketing system and Scripting languages, Multi-function Printers and Video Conferencing Applications.
- Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
We are an equal opportunities employer and welcome applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities. We offer a Flexible Working Environment, Personalized Career Development, and a range of benefits including health, dental, and pension plans.
