Operations Manager
1 month ago
Manage the warehouse's operational activities, including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process, and technology enable meeting all customer service standards.
Key Responsibilities:- Leadership: Manage, train, provide performance feedback, and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
- Operational Excellence: Enhance and streamline operational procedures, handling and dispositioning merchandise, and maintaining warehouse inventory.
- Cross-Functional Collaboration: Partner with Sales, Inventory Control, and Operations Support teams to ensure optimal product availability and alignment with business needs.
- Strategic Planning: Develop long-term labor plans based on sales forecasts and management input to align with operational demands.
- KPI Achievement: Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, compliance, customer service, profits, and team performance.
- Safety Compliance: Ensure facility/facilities adhere to health, safety, and environment regulations and food safety requirements. Promote a culture of safety and proactive risk mitigation among team members.
- Analytical Insight: Analyze operational reports to identify trends, recommend improvements, and support data-driven decision-making.
- Build Support: Build and maintain partnerships with other departments (Safety and Compliance, Food Optimization, Finance, HR, Sales, Continuous Improvement, etc.).
- Work with machinery and material handling equipment.
- Experience with implementation of Compliance requirements (Health and Safety, Food Safety, and/or related standards).
- Experience with Continuous Improvement initiatives.
- Experience with Warehouse Management System (WMS).
- Demonstrated management skills with emphasis on guiding and developing a team, customer service, communications, and planning.
- Ability to effectively present information to customers, clients, and employees of the organization.
- Proficient computer skills, including Microsoft Office Suite.
- Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
- Must be able to lift a minimum of 40 lbs./18 kgs.; weight may be more dependent upon facility.
- Ability to work a flexible work schedule and shift, including weekends, if needed.
- Must be comfortable with varying noise levels, including loud conditions.
We are committed to Safe, Trust, Bold, Respect, Innovation, and Servant Leadership. We seek individuals who not only meet the technical and experiential requirements but also embody these core values in their daily work.
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