Portfolio and Client Services Director

1 week ago

Dorval, Quebec, Canada BMO Full time
About the Role

This is a senior leadership position within BMO, responsible for providing exceptional operational service support to grow the Bank's market share and maximize profitability of client relationships.

Key Responsibilities
  • Foster a culture aligned to BMO's purpose, values, and strategy, and role model BMO values and behaviors in all interactions.
  • Ensure alignment between values and behavior that fosters diversity and inclusion.
  • Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through.
  • Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attract, retain, and enable the career development of top talent.
  • Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
  • Lead and execute business development plans to achieve or exceed business goals.
  • Provide overall leadership and strategic direction to the team; set context, direction, accountabilities, tasks, and assignments.
  • Develop solutions for customer-specific issues by engaging multiple internal stakeholders.
  • Participate on client calls as required.
  • Oversee the level of service provided to customers to ensure business objectives are achieved.
  • Address escalated service issues.
  • Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Act as a subject matter expert on relevant regulations and policies.
  • Manage resources and lead the execution of strategic initiatives to deliver on business and financial goals.
  • Conduct independent analysis and assessment to resolve strategic issues.
  • Recommend business priorities, advise on resource requirements, and develop a roadmap for strategic execution.
  • Act as the prime subject matter expert for internal/external stakeholders.
  • Manage databases and provide support for analysis, forecasting, and/or data visualization, ensuring adherence with data governance standards.
  • Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Lead the development of the communication strategy, focusing on positively influencing or changing behavior.
  • Collaborate across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behavior.
  • Create policies and procedures to deliver quality client service and products while protecting the Bank's interests and managing risk.
  • Develop and administer training programs.
  • Document all standard procedures and processes, and communicate new processes to service and sales staff.
  • Provide coverage or back-up support for areas with staff shortages.
  • Collaborate with managers to develop and implement processes and procedures that meet client expectations and ensure consistency across the Bank.
  • Actively listen to client concerns to diagnose client service needs.
  • Facilitate timely client problem-resolution, and engage cross-functional representatives or groups, as appropriate.
  • Respond to client concerns in a professional manner that conveys ownership, competence, respect, the value of the client relationship, and meets standards.
  • Facilitate actions that close gaps between client expectations and experiences in the performance of the Bank and its products.
  • Serve as an advocate for individual clients and escalate service problems to facilitate timely resolution.
  • Explore and identify enhancements and cross-sell opportunities to bring forward to appropriate lines of business.
  • Operate at a group/enterprise-wide level and serve as a specialist resource to senior leaders and stakeholders.
  • Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implement changes in response to shifting trends.
  • Broaden work or accountabilities may be assigned as needed.

  • Senior Manager, Portfolio and Client Services Expert

    2 weeks ago

    Dorval, Quebec, Canada BMO Full time

    About the RoleThis is a challenging and rewarding opportunity to lead a team of professionals in providing exceptional service to clients and driving business growth. As a Senior Manager, Portfolio and Client Services, you will be responsible for developing and executing strategies to enhance client relationships and drive revenue growth.Key...

  • Senior Manager, Portfolio and Client Services Expert

    1 week ago

    Dorval, Quebec, Canada BMO Full time

    About the RoleThis is a senior leadership position that requires a seasoned professional with a strong background in portfolio and client services. The successful candidate will be responsible for providing exceptional operational support to grow the bank's market share and maximize profitability of client relationships.Key ResponsibilitiesFoster a culture...

  • Client Services and Portfolio Manager

    1 week ago

    Dorval, Quebec, Canada BMO Full time

    About the RoleThis is a senior leadership position within BMO, responsible for providing exceptional operational service support to grow the Bank's market share and maximize profitability of client relationships.Key ResponsibilitiesFoster a culture aligned to BMO's purpose, values, and strategy, and role model BMO values and behaviors in all...

  • Director of Service Excellence

    1 week ago

    Dorval, Quebec, Canada Air Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Director Manager to join our team at Air Canada. As a key member of our organization, you will be responsible for enhancing and strengthening the working relationship with Service Directors through personalized, quality-based communication, in a safe, comfortable, and confidential...

  • Service Director Manager

    1 week ago

    Dorval, Quebec, Canada Air Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Director Manager to join our team at Air Canada. As a key member of our organization, you will be responsible for enhancing and strengthening the working relationship with Service Directors through personalized, quality-based communication, in a safe, comfortable, and confidential...

  • Service Director Manager

    1 week ago

    Dorval, Quebec, Canada Air Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Director Manager to join our team at Air Canada. As a key member of our organization, you will be responsible for enhancing and strengthening the working relationship with Service Directors through personalized, quality-based communication, in a safe, comfortable, and confidential...

  • Director of Service Excellence

    1 week ago

    Dorval, Quebec, Canada Air Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Director Manager to join our team at Air Canada. As a key member of our organization, you will be responsible for enhancing and strengthening the working relationship with Service Directors through personalized, quality-based communication, in a safe, comfortable, and confidential...

  • Director of Youth Services

    4 weeks ago

    Dorval, Quebec, Canada Montreal YFC Full time

    OverviewMontreal Youth for Christ (MYC) envisions a transformative impact on the youth of Quebec through the message of hope and positive influence in their communities. MYC offers tailored community-oriented initiatives aimed at inspiring, empowering, and equipping young individuals to achieve their utmost potential.Position SummaryMYC is on the lookout for...

  • Director of Fleet Services

    1 week ago

    Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    About the RoleBombardier Transportation GmbH is seeking a highly skilled and experienced professional to fill the position of Director of Fleet Services. As a key member of our team, you will be responsible for creating and implementing strategies to enhance our fleet services and drive business growth.Key ResponsibilitiesDevelop and execute plans to improve...

  • Director of Fleet Services

    1 week ago

    Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    About the RoleBombardier Transportation GmbH is seeking a highly skilled and experienced professional to fill the position of Director of Fleet Services. As a key member of our team, you will be responsible for creating and implementing strategies to enhance our fleet services and drive business growth.Key ResponsibilitiesDevelop and execute plans to improve...

  • Industrial Design Director

    1 week ago

    Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    About the RoleBombardier Transportation GmbH is seeking a highly skilled and experienced Industrial Design Manager to join our team. As a key member of our design team, you will be responsible for leading the development of innovative and user-centered design solutions for our business aircraft.Key ResponsibilitiesTeam Leadership: Manage a team of industrial...

  • Industrial Design Director

    1 week ago

    Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    About the RoleBombardier Transportation GmbH is seeking a highly skilled and experienced Industrial Design Manager to join our team. As a key member of our design team, you will be responsible for leading the development of innovative and user-centered design solutions for our business aircraft.Key ResponsibilitiesTeam Leadership: Manage a team of industrial...

  • Director of Youth Programs

    4 weeks ago

    Dorval, Quebec, Canada Montreal YFC Full time

    OverviewMontreal Youth for Christ (MYC) envisions a transformative impact on the youth of Quebec through the principles of faith and community service. MYC offers tailored, community-focused initiatives aimed at empowering and equipping young individuals to achieve their fullest potential.Position SummaryMYC is on the lookout for a full-time Director for the...

  • Agent service client

    2 months ago

    Dorval, Quebec, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Client Relations Specialist

    4 weeks ago

    Dorval, Quebec, Canada AkzoNobel Full time

    About AkzoNobelSince our inception, we have been delivering innovative paints and coatings that enhance the quality of life and safeguard what is most important. Our esteemed portfolio of brands – including Dulux, International, Sikkens, and Interpon – is relied upon by clients worldwide. We operate in numerous countries, leveraging our expertise to...

  • Client Relationship Manager

    4 weeks ago

    Dorval, Quebec, Canada AkzoNobel Full time

    About AkzoNobelFor decades, we have been at the forefront of providing innovative paints and coatings that enhance the quality of life and safeguard essential assets. Our esteemed portfolio of brands, including Dulux, International, Sikkens, and Interpon, is relied upon by clients worldwide. Operating in numerous countries, we leverage our expertise to...

  • Operations Director

    4 weeks ago

    Dorval, Quebec, Canada 0050 United Rentals of Canada, Inc. Full time

    As the Operations Director at 0050 United Rentals of Canada, Inc., you will leverage your managerial expertise to oversee and enhance the delivery of superior services, thereby boosting branch efficiency. Collaborating closely with the Branch Manager, your role will be pivotal in ensuring streamlined and effective operational processes.Key...

  • Operations Director

    4 weeks ago

    Dorval, Quebec, Canada 0050 United Rentals of Canada, Inc. Full time

    As the Operations Director at 0050 United Rentals of Canada, Inc., you will leverage your leadership expertise to manage and enhance the overall delivery of exceptional services, driving branch efficiency and productivity. Collaborating closely with the Branch Manager, your role will be pivotal in ensuring streamlined and effective operations.Key...

  • Operations Director

    4 weeks ago

    Dorval, Quebec, Canada 0050 United Rentals of Canada, Inc. Full time

    As the Operations Director at 0050 United Rentals of Canada, Inc., you will leverage your managerial expertise to oversee and enhance the delivery of superior services, ultimately driving branch efficiency. Collaborating closely with the Branch Manager, your role will be pivotal in ensuring streamlined and effective operational processes.Key...

  • Corporate Sales Director

    2 days ago

    Dorval, Quebec, Canada Lufthansa Technik Full time

    {"h1": "Corporate Key Account Manager and Director Sales, Canada", "p": "At Lufthansa Technik, we are seeking a highly skilled Corporate Key Account Manager and Director Sales to join our team in Canada. As a key member of our sales team, you will be responsible for developing and implementing customer sales strategies, managing and coordinating customer...