Fragrance Ambassador

3 days ago


Toronto, Ontario, Canada Cartier Full time
Key Responsibilities

As a Fragrance Ambassador, you will be responsible for delivering exceptional client experiences, resulting in strong fragrance and accessories sales. Your primary goal is to create a welcoming atmosphere, leveraging waiting periods to introduce fragrance and accessories as an emotional component of the Cartier universe.

  • Support the boutique in achieving and/or exceeding monthly fragrance and accessories sales targets.
  • Ensure each client and visitor receives an exceptional experience, subtly introducing fragrance and accessories as a perfect gifting option.
  • Process fragrance and/or accessory sales for Sales Associates, if needed.
  • Expertly uncover clients' needs and expectations about fragrance and accessories, handling objections or pushback with ease.
Develop and Grow Fragrance and Accessories Clientele

As a Fragrance Ambassador, you will be responsible for developing and growing fragrance and accessories clientele. Your primary goal is to partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities.

  • Partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities.
  • Build client base with new clients for fragrance and accessories categories.
  • Identify clients with interest and potential to grow into other categories, and direct them to a trusted Sales Associate to continue their Cartier journey.
Act as an Ambassador for the Fragrance and Accessories Categories in the Boutique

As a Fragrance Ambassador, you will be responsible for raising awareness, product knowledge, and passion for fragrance and accessories across the entire boutique team. Your primary goal is to host weekly training briefs during morning meetings.

  • Raise awareness, product knowledge, and passion for fragrance and accessories across the entire boutique team by hosting weekly training briefs during morning meetings.
  • Maintain % participation in trainings provided by Marketing and L&D teams and convey key insights within the boutique.
  • Support execution of all fragrance and accessories initiatives in partnership with boutique management and corporate stakeholders.
  • Encourage inclusion of fragrance samples with every boutique sale.
  • Track boutique Accessories/Fragrance sales on a weekly basis and motivate team to reach category ambitions.
Support Daily Boutique Operations

As a Fragrance Ambassador, you will be responsible for supporting daily boutique operations. Your primary goal is to understand and comply with all security and operational policies and procedures for the Group, Maison, and Boutique.

  • Understand and comply with all security and operational policies and procedures for the Group, Maison, and Boutique.
  • Assist with daily set-up, merchandising, and breakdown of the boutique.
  • Ensure sufficient product stock levels and organize back-stock for accessories and fragrance products.
  • Ensure range and novelties product is properly displayed in partnership with VM team.
  • Listen to and implement Boutique Manager/team members' feedback.
Collaboration with Corporate Teams and Ambassador Community

As a Fragrance Ambassador, you will be responsible for collaborating with corporate teams and Ambassador community. Your primary goal is to share relevant client and team feedback with fragrance and accessories corporate teams, suggesting actions for improvement.

  • Share relevant client and team feedback with fragrance and accessories corporate teams, suggesting actions for improvement.
  • Engage in virtual meetings with network-wide Ambassador Community and corporate teams.
Job Profile

As a Fragrance Ambassador, you will be responsible for meeting the following job profile requirements:

  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of perfume and accessories categories.
Personal Skills/Abilities

As a Fragrance Ambassador, you will be responsible for demonstrating the following personal skills and abilities:

  • Excellent interpersonal and communication skills.
  • Excellent sales skills.
  • Strong attention to detail with the ability to multi-task with precision.
  • Self-starter with team-player approach.
  • Structured and vigorous in follow-up.
  • Entrepreneurial attitude: meet challenges with resourcefulness and proactively generate suggestions and innovative approaches to new ideas.
Compensation

As a Fragrance Ambassador, you will be compensated on an hourly rate basis.


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