Fragrance Ambassador

1 day ago

Toronto, Ontario, Canada Cartier Full time
Key Responsibilities

As a Fragrance Ambassador, you will be responsible for delivering exceptional client experiences, resulting in strong fragrance and accessories sales. You will support the boutique in achieving and/or exceeding monthly sales targets, while ensuring each client and visitor receives a welcoming experience.

  • Process fragrance and/or accessory sales for Sales Associates, if needed.
  • Expertly uncover clients' needs and expectations about fragrance and accessories, while handling objections or pushback with ease.
  • Partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities.
Develop and Grow Fragrance and Accessories Clientele

You will build client base with new clients for fragrance and accessories categories, identify clients with interest and potential to grow into other categories, and direct them to a trusted Sales Associate to continue their Cartier journey.

  • Raise awareness, product knowledge, and passion for fragrance and accessories across the entire boutique team by hosting weekly training briefs during morning meetings.
  • Maintain % participation in trainings provided by Marketing and L&D teams and convey key insights within the boutique.
Act as an Ambassador for the Fragrance and Accessories Categories in the Boutique

You will support the execution of all fragrance and accessories initiatives, such as new furniture installation, events, new launch introductions, sampling, etc., in partnership with boutique management and corporate stakeholders.

  • Encourage inclusion of fragrance samples with every boutique sale.
  • Track boutique Accessories/Fragrance sales on a weekly basis and motivate team to reach category ambitions.
Support Daily Boutique Operations

You will understand and comply with all security and operational policies and procedures for the Group, Maison, and Boutique, assist with daily set-up, merchandising, and breakdown of the boutique, and ensure sufficient product stock levels and organize back-stock for accessories and fragrance products.

  • Listen to and implement Boutique Manager/team members' feedback.
Collaboration with Corporate Teams and Ambassador Community

You will share relevant client and team feedback with fragrance and accessories corporate teams, suggesting actions for improvement, and engage in virtual meetings with network-wide Ambassador Community and corporate teams.

Requirements:

  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of perfume and accessories categories.

Personal Skills/Abilities:

  • Excellent interpersonal and communication skills.
  • Excellent sales skills.
  • Strong attention to detail with the ability to multi-task with precision.
  • Self-starter with team-player approach.
  • Structured and vigorous in follow-up.
  • Entrepreneurial attitude: meet challenges with resourcefulness and proactively generate suggestions and innovative approaches to new ideas.

Compensation:

  • Hourly rate-based.

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