Director of Quality Engineering
4 days ago
We are seeking a highly experienced and skilled Quality Engineering Leader to join our team at Marriott. As a key member of our organization, you will be responsible for leading our Quality Engineers and Senior Quality Engineers in the delivery of quality strategies and deliverables.
Key Responsibilities- Develop and manage a continuous improvement program to improve quality, consistency, and client satisfaction.
- Enable Product Teams to adapt and implement a Quality Engineering (QE) mindset.
- Support application development groups in their journey to Agile.
- Drive the creation and adoption of automated testing to facilitate innovation, quality, and speed to market.
- Partner with vendor and internal teams to provide leadership, strategy, and orchestration of all testing events.
- Provide expert guidance on test environment strategy, setup, and configuration.
- Coordinate with Product teams and Software Development Engineers in Test (SDET) to establish KPIs and Metrics in-line with QE guidelines.
- Collaborate with Platform teams to ensure tools required for testing conform to standards and help implement new solutions as required.
- Work with Product teams to ensure integration/end-to-end test cases are identified and maintained.
- Assist in the evaluation of QE-related vendors and engage resources outside Marriott to evaluate existing processes and stay cognizant of emerging trends in software testing.
- Manage teams of Senior Quality Engineers as they deliver QE services directly to Marriott development teams.
- 10+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset.
- Direct management of cross-functional, sourced, or offshore teams.
- 8+ years' experience in software development, test engineering, with expert-level expertise in multiple testing methodologies.
- 8+ years' experience engaging highly technical architecture, engineering, and operations teams and driving outcomes with QE automation.
- Excellent verbal and written communication and problem-solving skills.
- Experience with DevOps tools (e.g. Git, JIRA, Ant, Maven, Jenkins) and Test Automation.
- Experience in financial management of budgets and cost estimations.
- Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification.
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- Demonstrated ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
- Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise.
- Graduate degree.
- Technical certifications (i.e., PMP, CSTE, CSQA, Certified SAFe).
- Leadership
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
- Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
- Managing Execution
- Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
- Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Building Relationships
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement, and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business, and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
- Generating Talent and Organizational Capability
- Developing Others - Plans and supports the development of others' skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
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