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Director of Quality Engineering

3 months ago

Mississauga, Ontario, Canada Marriott International Full time
Job Number
Job Category Information Technology
Location Canada Regional Office, 2425 Mathewson Blvd. E Suite 100, Mississauga, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

Leads Quality Engineers and Senior Quality Engineers in the delivery of quality strategies and deliverables. Develops and manages a continuous improvement program to improve quality, consistency, and client satisfaction. Enables Product Teams to adapt and implement a Quality Engineering (QE) mindset. As the organization shifts from Waterfall and Agile towards SAFe, supports application development groups in their journey to Agile. Helps create and champions QE principles of automation and continual improvement to advance product development. Drives the creation and adoption of automated testing to facilitate innovation, quality, and speed to market. Partners with vendor and internal Marriott teams to provide leadership, strategy, and orchestration of all testing events to ensure that quality gates are met consistently, drive automation, and coordinate impacted groups across the enterprise. Provides expert guidance on test environment strategy, setup, and configuration. Coordinates with Product teams and Software Development Engineers in Test (SDET) to establish KPIs and Metrics in-line with QE guidelines. Collaborates with Platform teams to ensure tools required for testing conform to standards and help implement new solutions as required. Work with Product teams to ensure integration/ end-to-end test cases are identified and maintained. Assists in the evaluation of QE-related vendors and engages resources outside Marriott to evaluate existing processes and stays cognizant of emerging trends in software testing. Manage teams of Senior Quality Engineers as they deliver QE services directly to Marriott development teams. Engage with QE product vendors and Service Providers to develop and maintain working relationships and manage delivery workloads.

Expected deliverables may include: Quality Engineering Strategies, Test Strategies, Test Implementation Plans, Jira Initiatives, Epics and User Stories, presentations to Senior Management, and Marriott internal deliverables including Associate Performance Management materials.

CANDIDATE PROFILE

Education and Experience

Required:

• 10 years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset

• Direct management of cross functional, sourced, or offshore teams

• 8 years' experience in software development, test engineering, with expert-level expertise in multiple testing methodologies

• 8 years' experience engaging highly technical architecture, engineering and operations teams and driving outcomes with QE automation

• Excellent verbal and written communication and problem-solving skills

• Experience with DevOps tools (e.g. Git, JIRA, Ant, Maven, Jenkins) and Test Automation

• Experience in financial management of budgets and cost estimations

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification

Preferred Qualifications:

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment

• Demonstrated ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action

• Strong attention to detail with an ability to operate effectively across multiple priorities

• Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

• Graduate degree

• Technical certifications (i.e., PMP, CSTE, CSQA, Certified SAFe)

CORE WORK ACTIVITIES

Quality Leadership

• Works with direct reports to facilitate consistency of service delivery across client groups

• Mentors and coaches QE team members who work with product team members on Quality Engineering tasks and procedures

• Communicates to Application Development leaders opportunities to improve quality

• Establishes the flow of work within the Quality Engineering area

• Creates best practice quality procedures

• Reviews and edits product and process documentation

• Provides leadership and support to Quality inspections

• Functions as escalation contact for Product teams and SDETs

Delivering Technology

• Performs complex quantitative and qualitative analyses for delivering automated testing processes and tools

• Negotiates and directs the implementation of enabling tooling such as Tosca, NeoLoad, Cucumber, etc.

• Facilitates CI/CD using the DevOps pipeline

• Validates solutions with enterprise architecture team

• Facilitates achievement of expected deliverables and obligations of Service Providers

• Ensures proper coordination with appropriate IT and vendor relations teams

• Coordinates with Operations and Infrastructure teams for deployment and production support activities

Managing Projects and Policies

• Advises team on debugging aids available for environment.

• Prepares testing schedules and documents expected results.

• Facilitates the scheduling and performance of testing activity, submitting errors/issues for correction.

• Participates in the identification and monitoring of risks and issues.

• Facilitates risk management practices.

MANAGEMENT COMPETENCIES

Leadership
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
  • Developing Others - Plans and supports the development of others' skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
    • Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
    • IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
    • IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Prince Edward Island Applicants Only: The salary range for this position is $109,519 to $197,134
annually.

British Columbia Applicants Only: The salary range for this position is $121,688 to $240,941 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.