Customer Service Representative

4 weeks ago

Granby, Quebec, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Deliver exceptional customer service and support to customers and prospects
  • Identify customer needs and provide advice and guidance on financial solutions
  • Work collaboratively with the branch team to deliver a seamless customer experience
  • Support operational activities, including inventory management and escalated service requests
  • Manage and reconcile cash transactions between treasury and branch units
  • Execute routine tasks within relevant service level agreements
  • Act as a key member of a collaborative and versatile branch and market team
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
What We Offer

BMO Financial Group offers a competitive salary and a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

We are committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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