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Sales Associate

2 months ago


Ottawa, Ontario, Canada Kiehl's Since 1851 Full time
About Kiehl's Since 1851

Kiehl's Since 1851 is a renowned apothecary brand with a rich history dating back to New York City's East Village. Our unique formulations feature high-quality, natural ingredients sourced from around the world. At Kiehl's, we pride ourselves on our exceptional customer service and personalized approach to retail.

Job Summary

We are seeking a highly motivated and customer-focused Sales Keyholder to join our team at Kiehl's Boutique. As a Sales Keyholder, you will play a key role in achieving store sales goals and providing exceptional customer service. This is an exciting opportunity to build a career with a respected brand and contribute to our success.

Key Responsibilities
  • Assist the Store Manager in achieving store sales goals and individual sales targets.
  • Provide superior customer service and develop strong relationships with customers to drive repeat business.
  • Execute short and long-term plans to achieve sales goals and support the store's business strategy.
  • Maintain a neat and organized store, including product and brand image presentation.
  • Lead and motivate the team to achieve productivity goals.
  • Enforce company policies and procedures.
  • Oversee the team in the absence of the Store Manager.
  • Communicate business results to the management team.
  • Perform open and close procedures for the store.
  • Regular attendance and timeliness for all scheduled shifts.
Requirements
  • Retail and/or cosmetic experience preferred.
  • Prior key holder experience preferred.
  • Customer service experience.
  • Strong communication and analytical skills.
  • Basic computer skills.
  • Ability to work flexible hours, including nights and weekends.
  • High School Diploma or GED required.
  • Must be 18 years or older.
  • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.
Language

English mandatory, second language an asset.