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Account Manager III
2 months ago
We are seeking a highly skilled and experienced Account Manager III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our Commercial Banking team, you will be responsible for delivering exceptional customer service and executing plans to continuously improve the customer experience.
Key Responsibilities- Lead all aspects of account management, credit, and operational risk for an assigned portfolio.
- Act as a confident business banker, providing creative products and solutions to meet customer needs.
- Develop and maintain centre of influence strategies and relationships.
- Identify customer/prospect referral opportunities to internal Bank partners.
- Enhance TDBG brand by participating in networking events.
- Develop and implement sales strategies to proactively attract, acquire, and retain customers/business development opportunities and referrals.
- Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM).
- Meet or exceed business targets.
- Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
- Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation.
- Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.
- Reneew credits in a timely manner, meeting targets for expired credits.
- Understand the market and the industries within the portfolio to ensure value-added service is provided to clients while mitigating risk to the Bank.
- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
- Ensure compliance with regulatory and operational risk requirements.
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
- Develop a productive relationship with external partners as means to identify new business opportunities.
- Undergraduate/Graduate degree and/or
- 7+ years of relevant experience
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our vision is to Be the Better Bank, and our purpose is to enrich the lives of our customers, communities, and colleagues.
We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.
