Customer Experience Specialist

4 weeks ago


Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities
  • Provide exceptional customer service and support to customers, responding to their needs and concerns in a timely and professional manner.
  • Process a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
  • Assist with responding to and resolving customer complaints, escalating issues as necessary.
  • Identify customer needs and determine solutions to customer problems, opening new accounts and products as necessary.
Requirements
  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field is preferred.
  • Mandarin language skills are considered an asset for this opportunity.
About TD

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a presence in Canada, the United States, and around the world. We are committed to delivering legendary customer experiences and enriching the lives of our customers, communities, and colleagues.



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