Food Service Team Lead

1 month ago


Grande Prairie, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Tim Hortons. As a Shift Supervisor, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities
  • Train and develop team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Act as Cash Manager as needed, including setting up cash registers and verifying cash at close.
  • Conduct walk-throughs to ensure the restaurant is ready to open or close, and to identify areas for improvement.
  • Work with the Restaurant Management team to train, develop, and communicate with team members, with a focus on maximizing retention.
  • Supervise, coordinate, and delegate the execution of operations tasks, ensuring compliance with all Company policies.
  • Partner with the Restaurant Management team to ensure quality, production, and service standards are met, and to create a safe, efficient, and professional environment for customers and employees.
  • Assist the Restaurant Management team in maintaining proper coverage via team member schedules, ensuring the restaurant meets or exceeds customer service standards.
  • Identify opportunities for optimizing efficiencies and maximizing profitability, and work with the Restaurant Management team to implement solutions.
  • Follow up and ensure resolution of guest-related issues as needed.
Requirements
  • Previous supervisory experience in Quick Service, preferably in a similar role at Tim Hortons.
  • Ability to lift 25 pounds and work in a fast-paced environment.
  • Excellent communication and leadership skills, with a focus on customer satisfaction and team development.
  • Flexibility to work all shifts, including opens, mid-day, and closing shifts, with a minimum of 32 hours per week.
What We Offer
  • A competitive wage and comprehensive training program.
  • A supportive and collaborative team environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health and dental benefits.
  • A team-oriented atmosphere, with a focus on customer satisfaction and employee well-being.


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