Shift Leader Position

17 hours ago

Ottawa, Ontario, Canada Accoravillage Full time
Job Title: Shift Leader

Job Summary:

The Shift Leader is a key member of our retail team, responsible for ensuring seamless store operations during their assigned shift. This role requires strong leadership skills, excellent customer service, and the ability to motivate and guide team members to achieve sales goals and provide exceptional customer experiences.

Key Responsibilities:

  • Supervise and motivate team members to achieve sales targets and provide excellent customer service.
  • Assist with opening and closing duties, including activating and deactivating security alarms.
  • Provide product knowledge and suggest new products to customers.
  • Assist with team member onboarding, training, and continuous education.
  • Build team commitment to high standards of service, exceeding customer expectations.
  • Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
  • Escalate team member issues to direct manager.

Requirements:

  • 2 years of experience in the retail industry.
  • High school diploma or GED required.
  • Experience in all aspects of customer service.
  • Clear criminal record.
  • Provincial Cannabis Certification.

Working Conditions:

  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to stand for long periods of time.
  • Ability to lift 25 pounds.
  • Overtime as required.

About Us:

At FIKA, we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, making us the destination for every type of cannabis consumer.

Why Join Our Team:

We are committed to fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.

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