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Parking Operations Manager

2 months ago

Vancouver, British Columbia, Canada The University of British Columbia Full time
Job Summary

The University of British Columbia is seeking a highly skilled and experienced Parking Supervisor to join our team. As a key member of our parking operations team, you will be responsible for overseeing the safe and effective operation of our parking facilities and traffic regulations on campus.

Under the guidance of the Parking Operations Manager, you will assume responsibility for supervising parking compliance officers, event staff, and other parking staff as needed. You will also be responsible for monitoring work quality, providing leadership and coaching to staff, and ensuring adherence to relevant policies and procedures.

This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work independently with minimal supervision. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Key Responsibilities
  • Supervise and coordinate the work of parking compliance officers, event staff, and other parking staff as needed.
  • Monitor work quality and provide feedback and coaching to staff as needed.
  • Ensure adherence to relevant policies and procedures, including those related to safety, customer service, and operational efficiency.
  • Collaborate with the Operations Supervisor – Support Desk and Parking Operations Manager to set goals and objectives for parking operations.
  • Participate in staff recruitment and evaluation, and identify coaching and training opportunities for staff.
  • Document training, performance issues, and coaching conversations, and escalate issues to the Operations Supervisor and Parking Operations Manager as needed.
  • Provide excellent customer service, including responding to customer complaints and resolving issues in a timely and professional manner.
  • Supervise and coordinate the release of towed vehicles as needed, and log information appropriately.
  • Participate in or perform the work of staff at lower classifications in all parking areas as operationally required.
Requirements
  • High school graduation and completion of a post-secondary training program, or an equivalent combination of education and experience.
  • Valid BC Driver's license and a minimum three years of related experience, or an equivalent combination of education and experience.
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to lead by example, effectively train, supervise, and motivate staff.
  • Ability to react to operational changes, adapting work plans to effectively resolve problems.
  • Ability to effectively manage multiple tasks and priorities.
  • Ability to provide excellent customer service, including being calm, courteous, and patient.
  • Ability to perform basic mechanical repairs to equipment.
  • Ability to maintain accuracy with great attention to detail.
  • Ability to problem solve and exercise resourcefulness and initiative.
  • Ability to keep sensitive matters confidential and exercise sound judgment, tact, and discretion.
Working Conditions

This is a full-time position that requires working in a fast-paced environment with minimal supervision. The successful candidate will be required to work a variety of shifts, including evenings and weekends, and will be expected to be available to respond to urgent issues and complex situations as needed.

The University of British Columbia is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.