Lead ServiceNow Solutions Architect

4 weeks ago


Victoria, British Columbia, Canada Veracity Software Inc Full time

Position Overview:
The role of the Senior ServiceNow Architect involves leading the design and implementation of ServiceNow solutions tailored to meet organizational needs. This position requires a deep understanding of various ServiceNow modules and their integration into business processes.

Key Responsibilities:
The successful candidate will be responsible for:

  • Architecting and configuring ServiceNow modules including Incident, Problem, Change, and Knowledge Management.
  • Overseeing the development and deployment of Service Asset and Configuration Management, including the Configuration Management Database (CMDB).
  • Implementing Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions.
  • Enhancing Service Catalog functionalities to streamline service requests and fulfillment processes.
  • Driving continuous improvement initiatives within the ServiceNow platform.
  • Collaborating with cross-functional teams to ensure alignment with strategic objectives.

Work Environment:
This position offers the flexibility of remote work, with occasional onsite meetings for strategic discussions.

Eligibility:
Please note that candidates based in the US are not eligible for this position.



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