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Guest Services Associate

3 months ago

Fort St John, Canada Radisson Hotel Fort St. John Full time
Position Overview: Front Desk Clerk

Education: Completion of secondary school or equivalent experience is required.

Experience: Training will be provided for all new hires.

Employment Type: This is a permanent position.

Working Language: English is the primary language of communication.

Work Hours: Full-time position requiring 40 hours per week.

Key Responsibilities
  • Welcome guests upon arrival and allocate rooms accordingly.
  • Manage group check-ins and check-outs efficiently.
  • Handle room reservations, including modifications and cancellations.
  • Provide detailed information regarding hotel amenities and services.
  • Facilitate guest departures, ensuring accurate billing and payment processing.
  • Maintain financial accuracy by balancing cash and completing necessary reports.
  • Keep track of room availability, reservations, and assignments.
  • Answer phone calls and relay messages to guests and staff.
  • Assist guests with special requirements or requests.
  • Deliver exceptional customer service to enhance guest satisfaction.