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Technical Support Specialist

1 month ago

Vancouver, British Columbia, Canada Stellar Recruitment Inc. Full time
{"title":"Support Specialist","description":"Job Summary

We are seeking a highly skilled Support Specialist to join our team at Stellar Recruitment Inc. in Vancouver, BC. As a Support Specialist, you will be responsible for providing Level 1 and Level 2 support to clients, ensuring efficient and effective resolution of IT-related issues.

Key Responsibilities
  • Provide technical support to clients with Microsoft-related technologies
  • Troubleshoot and resolve IT-related issues, utilizing strong understanding of operating systems, business applications, printing systems, and network systems
  • Build and maintain strong customer relationships by delivering exceptional customer service and promptly addressing user inquiries
  • Collaborate with team leads and other IT professionals to ensure efficient problem resolution
  • Document and track support requests, ensuring timely and accurate record-keeping
Requirements
  • Previous experience providing support in an MSP environment
  • Related IT certifications such as ITIL, MTA, or MCSA
  • Strong problem-solving skills and ability to work well in a team
  • Excellent customer service skills with ability to establish and maintain positive relationships with clients
  • Strong communication skills, both written and verbal
  • Proven ability to work independently and efficiently
What We Offer

Stellar Recruitment Inc. offers a competitive salary range of $60-70k/year, as well as opportunities for professional growth and development.

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