Front Desk Agent

4 weeks ago

Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Alt Hotel Calgary East Village.

Job Summary:

The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This includes registering arriving guests, assigning rooms, resolving complaints and claims, and processing group arrivals and departures.

Key Responsibilities:
  • Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Process group arrivals and departures, including room assignments and billing.
  • Take, cancel, and change room reservations, ensuring accurate and up-to-date information.
  • Provide information on hotel facilities and services, as well as points of interest in the area.
  • Process guests' departures, calculate charges, and receive payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Clerical duties, including faxing, filing, and photocopying.
  • Answer telephone and relay telephone calls and messages.
  • Assist clients/guests with special needs, providing exceptional customer service.
  • Contact customers to deliver requested wake-up calls.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 year to less than 2 years of experience in the hospitality industry.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work in a fast-paced environment, with attention to detail and a high level of organization.
  • Dependability, reliability, and a strong work ethic.
  • Ability to work effectively in a team environment, with a focus on collaboration and customer satisfaction.
What We Offer:
  • Night shift premium.
  • Wellness program.
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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