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Language Solutions Director

2 months ago

Kitchener, Ontario, Canada Sun Life Full time
About the Role

The Linguistic Services Director plays a key role in supporting the francization of operations and major projects to achieve the company's strategies. This position leads a team of over thirty professionals who support all of Sun Life Canada's business sectors and some corporate functions.

Key Responsibilities
  • Strategic Direction: Develop the department's strategic direction to meet the company's translation and francization needs.
  • Objective Setting: Set Linguistic Services objectives to support corporate strategies.
  • Service Budget Management: Plan and manage the department's service budget effectively. Ensure costs are fairly distributed among the various business units based on the work performed.
  • External Supplier Relations: Manage external supplier relations and training. Ensure the quality and conformity of services rendered.
  • Technological Tools: Keep abreast of and test technological tools to improve work methods as needed.
  • Team Management: Manage and supervise a team of six managers and two revisers.
  • Performance Evaluation: Evaluate the performance of direct reports and oversee the entire evaluation process to ensure fairness for all Linguistic Services staff, from performance appraisal to salary planning.
  • Change Management: Manage change and drive continuous improvement in work methods and service delivery. To this end, the incumbent must be an active listener and show empathy toward their staff.
  • Advice and Guidance: Provide advice to partners when planning major projects.
  • Culture Development: Establish a culture based on clear and inclusive language, with a tone that respects the brand's guidelines.
  • Special Assignments: Put in place the resources to carry out special and confidential assignments from senior management. Make any necessary adjustments during assignments to ensure their success.
Requirements
  • Experience: At least 5 years of experience managing a translation department and in budgetary and strategic planning.
  • Supervisory Experience: 3 to 5 years of experience in supervising and training staff.
  • Bilingualism: Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
  • Knowledge and Skills: Knowledge of the translation operational environment and the evolution of the language industry. Good writing skills with proven experience in editing and proofreading French texts. University degree in translation; program/course in administration (an asset). Knowledge of translation tools and workflow management systems. Curiosity about new technologies to increase the efficiency and productivity of our resources.
  • Collaboration and Leadership: Capable collaborator that knows how to build strong relationships with various stakeholders. Ability to solve difficult or complex problems with diplomacy and tact. Prioritizes customer relations. Ability to be a positive and resilient leader.
What We Offer
  • Collaborative Culture: A collaborative and inclusive culture.
  • Continuous Learning: An environment of continuous learning and improvement.
  • Sabbatical Program: Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
  • Sustainability: Anchored to our Purpose, our Sustainability Plan has three pillars which represent the areas where we have the greatest opportunity to drive positive impact in society: increasing financial security, fostering healthier lives, and advancing sustainable investing.
  • Recognition: In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers. We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work. We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.