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Guest Services Clerk
2 months ago
We are seeking a highly organized and customer-focused Guest Services Clerk to join our team at Beausejour Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Guest Registration and Check-in/Check-out
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process guests' departures, calculate charges, and receive payments.
- Reservation Management
- Take, cancel, and change room reservations as needed.
- Guest Services
- Provide information on hotel facilities and services to guests.
- Assist guests with special needs and requests.
- Contact guests to deliver requested wake-up calls.
- Clerical and Administrative Tasks
- Maintain an inventory of vacancies, reservations, and room assignments.
- Perform light housekeeping and cleaning duties as needed.
- Assist with clerical duties, such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and staff.
- Customer Service
- Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 1 year to less than 2 years of experience in a related field.
- Work Environment
- Fast-paced environment with a focus on customer service.
- Overtime required as needed.
- Standing for extended periods.
- Language
- English language proficiency.
As a Guest Services Clerk at Beausejour Hotel, you will have the opportunity to work in a dynamic and customer-focused environment, providing exceptional service to our guests and contributing to the success of our team.
