Patient Service Specialist Float

1 month ago


Tecumseh, Ontario, Canada Watson Clinic Full time

At Watson Clinic, we are seeking a highly skilled Patient Service Specialist Float to join our team. As a key member of our patient access team, you will play a vital role in ensuring the smooth registration process for our patients.

Key Responsibilities:

  • Verify patient demographics and perform searches to avoid duplicates, ensuring accurate and up-to-date information.
  • Provide questionnaires and forms according to physician protocols, maintaining confidentiality and adhering to HIPAA guidelines.
  • Verify payment sources and run insurance eligibility, resolving any discrepancies or issues in a timely manner.
  • Monitor lobby wait times and advise patients accordingly, providing exceptional customer service and ensuring a positive experience.
  • Schedule and cancel appointments following protocols, ensuring seamless communication with patients and healthcare providers.
  • Collect payments and issue receipts, maintaining accurate records and adhering to financial policies.

Requirements:

  • High school graduate or equivalent, with a strong foundation in medical terminology and knowledge of the medical field.
  • 1+ years of experience in a medical or insurance environment, with a proven track record of providing excellent customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.


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