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Client Success Strategist
3 months ago
At Advance Venture Partners, we are dedicated to ensuring our clients achieve their goals, and we are in search of strategic, results-oriented Client Success Strategists. This role will blend commercial leadership with client advocacy, focusing on driving renewals while collaborating closely with our clients to comprehend and meet their business requirements. The position is highly cross-functional, requiring regular interaction with our sales, product, and engineering teams to prioritize our clients' needs above all else. We are excited about the opportunity to enhance the client experience at Advance Venture Partners.
Key Responsibilities:
- Manage a portfolio of Advance Venture Partners' Growth clients, focusing on renewals and upselling opportunities.
- Act as a Client Advocate: Develop strategies to oversee client engagement and success.
- Serve as a trusted advisor to clients, promoting extensive product adoption and ensuring high satisfaction levels.
- Become a product authority: Create best practices to assist clients in maximizing the use of Advance Venture Partners' offerings.
- Collaborate closely with sales, support, product, and engineering teams to relay client feedback, address escalations, deliver exceptional client experiences, and influence the product development roadmap.
Qualifications:
We recognize that not every candidate will meet all qualifications. Research indicates that women and individuals from diverse backgrounds are less likely to apply unless they meet every requirement. At Advance Venture Partners, we are committed to fostering a diverse, inclusive, and authentic workplace. If you are enthusiastic about this role but your previous experience does not perfectly align with the qualifications, we encourage you to apply. You may be the ideal candidate for this or other positions.
Required Skills:
- Minimum of 2 years of experience in a Client Success Manager, Account Manager, or similar capacity.
- Proven success in meeting commercial objectives, ideally within an enterprise SaaS environment.
- Experience in account management and renewals.
- Strong interpersonal skills with a history of cultivating robust business relationships.
- Effective communicator with experience presenting to both small and large groups.
- Proficient in organization, account prioritization, and time management.
- Ability to coordinate cross-functional resources to ensure client success.
- Enthusiasm for the startup culture; eager to contribute to refining the structure and processes of the customer success team.
Preferred Qualifications:
- Experience with Venture Capital, Private Equity, or Investment Banking clients.
- Background in a SaaS company within the CRM or data services sector.
What We Offer:
- We embody our values as innovators, committed to continuous learning, genuinely caring for our colleagues and clients, embracing open-mindedness, and taking pride in our work.
- Comprehensive health care coverage and flexible personal and sick leave. We prioritize the happiness and health of our team.
- An annual budget for educational expenses and a thorough learning and development program, reflecting our core value of being #obsessedwithlearning.
- Support for employee well-being, including monthly reimbursements for transportation, home internet, meals, and wellness memberships/equipment.
- Virtual team-building activities and social events to maintain connections among team members.
Please note that the compensation details provided reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Advance Venture Partners believes, in good faith, at the time of this posting, that it will pay for the posted job.
About Advance Venture Partners:
With a global client base and strong backing from leading firms, Advance Venture Partners is committed to empowering dealmakers to find, manage, and close more deals. Our Relationship Intelligence platform leverages extensive data from countless interactions among Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated insights that drive significant deal flow. We take pride in our recognition as one of the Best Workplaces and are certified as a Great Place to Work.
We use E-Verify:
Our company utilizes E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit the official E-Verify website.
