Customer Service Representative
7 days ago
About the Company:
As a leading hospitality company, Fairmont Le Manoir Richelieu offers a unique and luxurious experience for its guests. With a rich tradition of hospitality, our hotel combines the charm of nature and the elegance of a world-class resort. We strive to provide an exceptional experience for our guests and employees alike, with a focus on comfort, well-being, and customer satisfaction.
About the Role:
We are seeking a Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include:
- Providing support in all areas of customer service and ensuring that service standards are met
- Managing guest issues and responding promptly, documenting and notifying relevant departments
- Balancing operational, administrative, and colleague needs
- Assisting guests with hotel facilities and services in an informative and helpful manner
- Performing other related tasks as required
Requirements:
To be successful in this role, you will need:
- A degree in a related field or equivalent experience
- Previous experience in a customer service role is an asset
- Excellent interpersonal and problem-solving skills
- Ability to focus on guest needs, remaining calm and courteous at all times
- Fluency in French and English
What We Offer:
As a member of our team, you will enjoy a range of benefits, including:
- A competitive stipend
- Competitive discounts in our hotels
- On-site accommodation during your training period
- Access to our gym, golf course, and outdoor activities
- A mentorship program
- A comprehensive benefits package
Accor's Commitment to Diversity and Inclusion:
We are an inclusive company that values diversity and strives to attract, recruit, and promote talented individuals from all backgrounds.
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