Customer Service Representative

7 days ago


La Malbaie, Quebec, Canada Accor Full time

About the Company:

As a leading hospitality company, Fairmont Le Manoir Richelieu offers a unique and luxurious experience for its guests. With a rich tradition of hospitality, our hotel combines the charm of nature and the elegance of a world-class resort. We strive to provide an exceptional experience for our guests and employees alike, with a focus on comfort, well-being, and customer satisfaction.

About the Role:

We are seeking a Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include:

  • Providing support in all areas of customer service and ensuring that service standards are met
  • Managing guest issues and responding promptly, documenting and notifying relevant departments
  • Balancing operational, administrative, and colleague needs
  • Assisting guests with hotel facilities and services in an informative and helpful manner
  • Performing other related tasks as required

Requirements:

To be successful in this role, you will need:

  • A degree in a related field or equivalent experience
  • Previous experience in a customer service role is an asset
  • Excellent interpersonal and problem-solving skills
  • Ability to focus on guest needs, remaining calm and courteous at all times
  • Fluency in French and English

What We Offer:

As a member of our team, you will enjoy a range of benefits, including:

  • A competitive stipend
  • Competitive discounts in our hotels
  • On-site accommodation during your training period
  • Access to our gym, golf course, and outdoor activities
  • A mentorship program
  • A comprehensive benefits package

Accor's Commitment to Diversity and Inclusion:

We are an inclusive company that values diversity and strives to attract, recruit, and promote talented individuals from all backgrounds.



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