Customer Service Representative

4 weeks ago

Saskatoon, Saskatchewan, Canada KAG Canada Full time

The Kenan Advantage Group Inc., (KAG), is a leading tank truck transporter and logistics provider in North America, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico.

As a Customer Service Specialist, you will play a critical role in supporting the day-to-day operations in the Saskatoon Terminal. Your primary responsibilities will include:

  • Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources and monitoring hours of service
  • Establishing proper last contents on equipment
  • Arranging for equipment to be available for fleet maintenance
  • Preparing trailer loading instructions with proper delivery information
  • Communicating with drivers on any deviations with planned loads, routes, weather, changes, and ETA's
  • Communicating schedule requests to the Assistant Terminal Manager
  • Ensuring payload is up to maximum GVW and was loaded as per instructions
  • Monitoring total mail and keeping the system up to date
  • Taking customer orders by phone, email, and fax and entering orders to the TMW system and providing confirmation of order to the customer
  • Managing the Driver Pay Portal

To succeed in this role, you will need:

  • Prior dispatch and transportation experience is an asset
  • Strong analytical and problem-solving skills to plan and foresee potential issues
  • Excellent internal and external customer service and communication skills
  • Ability to work independently and prioritize multiple responsibilities
  • Strong organizational and interpersonal skills

KAG Canada offers a competitive compensation package, including a comprehensive benefits program, RRSP/DPSP matching, annual bonus opportunities, and scholarships for your children. We also offer a referral reward program and a fun, family-like work environment. We are committed to diversity and inclusion and welcome applications from all qualified individuals.

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