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Restaurant Operations Manager

2 months ago

St Catharines, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Restaurant Manager to join our team at Tim Hortons. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Budgeting and Financial Management
    • Analyze sales data to identify trends and areas for improvement
    • Develop and implement strategies to increase revenue and reduce costs
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Monitor staff performance and provide coaching and feedback to improve results
  • Customer Service
    • Ensure that all customers receive exceptional service and that their needs are met
    • Address customer complaints and concerns in a professional and timely manner
  • Inventory Management
    • Manage inventory levels to ensure that we have the right products in stock at the right time
    • Monitor inventory costs and develop strategies to reduce waste and improve efficiency
  • Health and Safety
    • Ensure that all health and safety regulations are followed in the restaurant
    • Develop and implement procedures to prevent accidents and injuries
Requirements
  • 5-10 years of experience in a restaurant management role
  • Proven track record of success in managing a high-volume restaurant
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and make decisions quickly