IT Support Specialist

4 weeks ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time
About The Regional Municipality of York

The Regional Municipality of York is a dynamic and growing region in Canada, with a diverse population of over 1 million residents. Our region is known for its beautiful geography, interesting and diverse people, and a strong sense of community.

Job Summary

We are seeking a highly motivated and detail-oriented IT Service Desk Assistant to join our team. As a key member of our Information Technology Services department, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our technology systems.

Key Responsibilities
  • Respond to Help Desk inquiries from Regional staff to provide solutions on all Regional computer equipment and software issues/problems; refers unresolved issues as required
  • Records all client interactions using ticket tracking software; monitors and alerts Management of urgent issues
  • Provides second level support for the ITS Service Desk ensuring referral, escalation and follow-up procedures are being applied correctly and effectively to meet the goal of providing excellent customer service
  • Participates on technical project teams to assist in delivery of ITS related projects and programs
  • Provides exceptional customer service to both internal ITS staff and staff from other Departments
  • Ensures that services provided meet Regional customer service standards
  • Manages information in accordance with legislation and corporate standards
Requirements
  • Currently enrolled on a full time basis in a post-secondary IT or related program and must have a required co-op, placement or internship in order to graduate
  • Knowledge of computer hardware and technology components
  • Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self-management and flexibility/adaptability
  • Computer literacy utilizing MS Office software applications
  • Ability to organize daily workload, set priorities and meet required deadlines
  • Ability to work with PC based hardware, printers, Microsoft Windows operating system and MS Office applications (including MS exchange) to resolve client issues
  • Ability to work independently and work cooperatively with staff and as part of a team
What We Offer

We offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace. Our benefits and wellness programs include a Defined Benefit Pension Program, Employer of Choice recognition, and Inclusive and Diverse Workforce initiatives.

How to Apply

To apply, please submit your resume, cover letter and unofficial transcript by July 26, 2024 @ 11:59 PM EST to Job ID: 5139. Please use the following naming convention for your uploaded documents: "Last Name, First Name - IT Service Desk Assistant - Co-op Student (Job ID: 5139) - Resume"

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