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GMR Events Team Lead

2 months ago

Vancouver, British Columbia, Canada Grouse Mountain Resort Full time
Job Title: Events Team Lead - Peak of Christmas

Proud to be a part of Grouse Mountain Resort, a 100% Canadian-owned company recognized as one of the most trusted names in hospitality. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

About Us

As Vancouver's premier attraction, we offer truly rewarding and memorable experiences. Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges.

Job Summary:

A magical story awaits our guests at The Peak of Christmas from November 25th-December 25th. This annual event transforms Grouse Mountain into Vancouver's North Pole, where guests can meet Santa in his workshop, see reindeer Dancer and Vixen, experience the enchanting light walk, glide across the Mountaintop Skating Pond, and much more.

Key Responsibilities:
  • Lead a team of Event Representatives by maintaining a positive, communicative and fun work environment
  • Assist with training and provide support with supervision of staff
  • Work with Santa and Event Representatives on scheduling breaks to ensure seamless communication to the Grouse Mountain guests
  • Knowledgeable about The Peak of Christmas programming in order to effectively respond to guest inquiries and promote activities
  • Assist in the operational responsibilities of Santa's Workshop, including opening and closing, sign-up process, check-in, and flow of guests
  • Drive charitable fundraising through promoting sale of Santa photos
  • Assist Santa during his breaks and en route to and from the workshop
  • Ensure Santa's break area/dressing room remains accessible, private, and comfortable
  • Assist in the operational responsibilities of Elf Headquarters, including opening and closing, setting up and facilitating crafts, and ensuring craft supplies are tidy and stocked
  • Welcome guests of all ages and provide a fun and engaging experience
  • Communicate with guests in a clear, respectful and enthusiastic manner
  • Respond to guest concerns and comments efficiently to ensure that all guests have a positive experience
  • Maintain good communication with Events Specialist, Marketing & Events Coordinator, and Marketing & Events Manager
Requirements:
  • Previous experience in a supervisory role
  • Experience working with children and/or in a customer service role
  • Ability to work independently and as part of a team
  • Experience facilitating crafts is an asset
  • Must be personable, friendly and outgoing with a positive attitude
  • High energy and strong work ethic
  • Able to spend long periods on feet and outside
  • Secondary language skills an asset (Spanish and Mandarin preferred)
  • Open availability on weekdays and weekends during The Peak of Christmas (November 25 - December 24)
  • Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.
Working Conditions:
  • Must be able to work on your feet for long periods of time
Compensation and Benefits:
  • $22.27/hour

All positions are eligible for the following benefits and perks:

  • Free Seasonal Access Pass
  • Discounts at the resort's restaurants, retail, and rental outlets
  • Referral Bonus Program
  • Public Transit subsidies
  • Free or discounted lift tickets at many other resorts (winter/summer)
  • Access to free Employee and Family Assistance Program
  • Excellent training and professional development
  • Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • RRSP matching plan after 1 year of service
  • Free access passes for dependents