Food Service Supervisor

1 month ago


Sarnia, Ontario, Canada Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and organized Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities:
  • Establish Methods to Meet Work Schedules: Develop and implement efficient methods to meet work schedules, ensuring that all tasks are completed on time and to a high standard.
  • Supervise and Coordinate Activities of Staff: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all food safety and quality standards are met.
  • Train Staff in Job Duties: Train staff in job duties, sanitation, and safety procedures, ensuring that all staff are equipped to provide excellent customer service.
  • Estimate Ingredient and Supplies: Estimate ingredient and supplies required for meal preparation, ensuring that we have sufficient stock to meet customer demand.
  • Ensure Quality Control Standards: Ensure that food and service meet quality control standards, maintaining a high level of customer satisfaction.
  • Address Customer Complaints: Address customer complaints or concerns in a professional and courteous manner, ensuring that all issues are resolved promptly.
  • Maintain Records: Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports to management.
  • Prepare and Submit Reports: Prepare and submit reports on a regular basis, providing management with accurate and timely information.
  • Establish Work Schedules: Establish work schedules for staff, ensuring that all tasks are completed on time and to a high standard.
  • Communicate with Other Workers: Communicate with other workers to coordinate the preparation and completion of work assignments, ensuring that all tasks are completed efficiently and effectively.
Support for Persons with Disabilities:
  • Provides Physical Accessibility Accommodations: Provides physical accessibility accommodations, such as ramps, elevators, and accessible parking.
  • Provides Visual Accessibility Accommodations: Provides visual accessibility accommodations, such as braille, screen readers, and large print materials.
  • Provides Auditory Accessibility Accommodations: Provides auditory accessibility accommodations, such as transcription software, teletypewriters, and closed captions.
  • Participates in Government or Community Programs: Participates in government or community programs that support persons with disabilities, promoting inclusivity and accessibility.
Support for Newcomers and Refugees:
  • Participates in Government or Community Programs: Participates in government or community programs that support newcomers and refugees, promoting inclusivity and accessibility.
  • Assists with Immediate Settlement Needs: Assists with immediate settlement needs, such as housing, transportation, and childcare.
  • Supports Social and Labour Market Integration: Supports social and labour market integration, providing access to community resources, language training, and skills training.
  • Recruits Newcomers and Refugees: Recruits newcomers and refugees who were displaced by conflict or natural disaster, promoting diversity and inclusivity.
Support for Youths:
  • Participates in Government or Community Programs: Participates in government or community programs that support youth employment, promoting inclusivity and accessibility.
  • Offers On-the-Job Training: Offers on-the-job training tailored to youth, providing opportunities for skill development and career advancement.
  • Offers Mentorship Programs: Offers mentorship programs that pair youth with experienced employees, promoting career development and networking opportunities.
Support for Veterans:
  • Participates in Government or Community Programs: Participates in government or community programs that support Veterans, promoting inclusivity and accessibility.
  • Offers Mentorship Programs: Offers mentorship programs that pair Veterans with experienced employees, promoting career development and networking opportunities.
  • Provides Awareness Training: Provides awareness training to employees to create a welcoming work environment for Veterans.
Support for Indigenous People:
  • Participates in Government or Community Programs: Participates in government or community programs that support Indigenous people, promoting inclusivity and accessibility.
  • Develops and Maintains Relationships: Develops and maintains relationships with Indigenous communities, Indigenous-owned businesses, and organizations.
  • Provides Cultural Competency Training: Provides cultural competency training and awareness training to all employees to create a welcoming work environment for Indigenous workers.
Support for Mature Workers:
  • Participates in Government or Community Programs: Participates in government or community programs that support mature workers, promoting inclusivity and accessibility.
  • Applies Hiring Policies: Applies hiring policies that discourage age discrimination, promoting a fair and inclusive work environment.
  • Offers Mentorship Programs: Offers mentorship programs that pair mature workers with experienced employees, promoting career development and networking opportunities.
Support for Visible Minorities:
  • Participates in Government or Community Programs: Participates in government or community programs that support members of visible minorities, promoting inclusivity and accessibility.
  • Applies Hiring Policies: Applies hiring policies that discourage discrimination against members of visible minorities, promoting a fair and inclusive work environment.
  • Offers Mentorship Programs: Offers mentorship programs that pair members of visible minorities with experienced employees, promoting career development and networking opportunities.


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