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Technical Support Specialist

2 months ago


Edmonton, Alberta, Canada Binary Consulting Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Binary Consulting Inc.

Key Responsibilities:
  • Provide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.
  • Offer advice and training to users to resolve identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise and lead a team of technical support workers.
  • Provide business systems, network, and internet support to users.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Deliver exceptional customer service.
Requirements:
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Fluency in English.
Work Environment:
  • 35 hours per week.
  • Permanent position.