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Customer Service Associate

2 months ago

Brampton, Ontario, Canada Victaulic Full time
{"Job Title": "Customer Care Representative", "Job Summary": "As a customer care representative at Victaulic, you will be the primary point of contact for customers, providing exceptional service and support via phone and email. Your responsibilities will include processing customer orders, responding to inquiries, and collaborating with internal departments to meet customer needs.", "Key Responsibilities": "
  • Process customer orders on web-based and BPCS (AS400) systems.
  • Respond to internal and external customer inquiries in a timely manner.
  • Expedite and source products to ensure customer requirements are met.
  • Deliver above-and-beyond customer service in a fast-paced environment.
  • Collaborate with internal departments to facilitate customer needs.
", "Requirements": "
  • 3-5 years' experience in customer relations.
  • Exceptional verbal and written communication skills.
  • Ability to meet deadlines, prioritize, and multi-task.
  • Proven people skills.
  • Ability to build and maintain strong customer relationships.
  • A high degree of emotional intelligence and business integrity.
  • Willingness to be a team player while working independently with little direction.
  • Decision-making, problem resolution, and creative thinking skills.
  • Familiarity with MS Office applications.
  • University degree or college diploma preferred.
", "Compensation": "$50-$65k (based on experience)", "Company Culture": "Victaulic is proud to be an equal opportunities employer.", "Language": "en-US"}