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Customer Service Team Lead

1 month ago


Brampton, Ontario, Canada Ontario Inc. Full time

Job Summary: We are seeking a highly motivated and organized Customer Service Team Lead to join our team at Ontario Inc. As a key member of our retail store team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.

Key Responsibilities:

  • Lead a team of 3-4 sales associates to achieve sales targets and provide excellent customer service
  • Develop and implement sales strategies to drive sales growth and improve customer satisfaction
  • Train and develop sales associates to ensure they have the skills and knowledge needed to succeed in their roles
  • Manage inventory levels and maintain a clean and organized store environment
  • Resolve customer complaints and issues in a professional and timely manner

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a retail or customer service role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and make decisions quickly
  • Reliability and dependability

Work Environment:

Our retail store is a fast-paced environment where you will be working in a team to achieve sales targets and provide excellent customer service. You will be required to stand for extended periods and handle heavy loads.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • A fun and dynamic work environment
  • A team-oriented culture