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Customer Service Team Lead
1 month ago
Job Summary: We are seeking a highly motivated and organized Customer Service Team Lead to join our team at Ontario Inc. As a key member of our retail store team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.
Key Responsibilities:
- Lead a team of 3-4 sales associates to achieve sales targets and provide excellent customer service
- Develop and implement sales strategies to drive sales growth and improve customer satisfaction
- Train and develop sales associates to ensure they have the skills and knowledge needed to succeed in their roles
- Manage inventory levels and maintain a clean and organized store environment
- Resolve customer complaints and issues in a professional and timely manner
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a retail or customer service role
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and make decisions quickly
- Reliability and dependability
Work Environment:
Our retail store is a fast-paced environment where you will be working in a team to achieve sales targets and provide excellent customer service. You will be required to stand for extended periods and handle heavy loads.
What We Offer:
- A competitive salary and benefits package
- Opportunities for career advancement and professional development
- A fun and dynamic work environment
- A team-oriented culture