Retail Shift Manager

1 month ago

Calgary, Alberta, Canada Canna Cabana Full time

Canna Cabana is seeking a Part-Time Shift Leader to join our team. As a key member of our store operations team, you will be responsible for supervising and facilitating daily store operations, providing direction and guidance to store associates, and ensuring store conditions meet established standards.

Duties and Responsibilities:

  • Assist store management in supervising and facilitating daily store operations
  • Oversee responsibilities of the Store Manager in their absence
  • Provide direction, guidance, and instruction to store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels meet business needs
  • Be the sales and customer service leader/role model in the absence of the Store Manager
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure all health, safety, and security regulations are adhered to and required standards are met
  • Achieve sales targets and store level KPIs
  • Ensure employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for inventory processes

Qualifications:

  • Valid Selling It Right certification required
  • Must provide a copy of a clean Criminal Background Check prior to start date
  • Completion of high school and College/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • Well-defined sense of diplomacy
  • Excellent teamwork and team building skills
  • Must be available for shift work any time according to business needs, Monday to Sunday
  • Ability to work nights, holidays, and weekends and different locations
  • Thorough understanding of applicable health and safety legislation
  • Professional, responsive, and positive work attitude required

Job Types: Part-time, Permanent

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