Client Support Specialist
1 week ago
About IG Wealth Management
IG Wealth Management is a leading diversified wealth and asset management company with a strong presence in Canada. Our company provides a broad range of financial planning and investment management services to help Canadians meet their financial goals.
Our Vision
At IG Wealth Management, our vision is to inspire financial confidence in our clients. We strive to provide the best advice, experience, and outcomes for our clients, personalized throughout their lifetime.
The Opportunity
We are seeking a dedicated Coordinator to join our team in the RESP group. As a Coordinator, you will have the opportunity to do your best work by:
- Providing high-quality service to external and internal customers by performing account management and servicing activities for client accounts in both English and French.
- Creating effortless experiences for our clients by providing support to internal departments and external clients for all client requests received.
- Identifying opportunities for change and optimization in a collaborative manner by collaborating with internal business partners to continuously improve business processes.
Key Responsibilities
As a Coordinator, your key responsibilities will include:
- Providing administrative and servicing support for multiple lines of business.
- Interpreting and analyzing documentation for the input and processing of a variety of registered and non-registered investment products.
- Ensuring requests are completed in accordance with IG Wealth Management's policies, procedures, and compliance guidelines.
Requirements
To be successful in this role, you will have:
- Financial industry experience: 1-2 years of financial industry experience, and a passion for creating and delivering outstanding customer experiences.
- Relationship management: Ability to establish and maintain strong working relationships with your teams, peers, and business partners across the company.
- Results-oriented mindset: Detail-oriented with strong decision-making, and problem-solving skills.
- Strategic thinker: Ability to problem solve and make decisions considering regulatory environments.
- Communication: Excellent written and oral communication skills. Bilingual in English & French would be an asset.
- Planning and Organization: Ability to work in a fast-paced and deadline-driven environment. Strong organizational and time-management skills.
- Education: Post-secondary education in Business Administration and/or related field.
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