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Sales Counter Representative

3 months ago

Calgary, Alberta, Canada EMCO Corporation Full time
Position Overview

Salary Range - $

As a Sales Counter Representative, your primary responsibility will be to assist walk-in customers at our Profit Centre counters. You will ensure exceptional customer service by maintaining a well-stocked and organized sales area. Additionally, you will support customers by addressing inquiries, processing orders, and managing backorder follow-ups. You will also collaborate with Inside Sales and Outside Sales teams to enhance customer satisfaction.

Key Responsibilities:

  • Assist customers purchasing products at the Profit Centre counters
  • Research and recommend products from our extensive inventory
  • Drive sales growth through effective counter merchandising and product promotion
  • Process, pick, and pack sales orders generated at the counter
  • Maintain cleanliness and organization of the counter area and displays
  • Notify the buyer when stock levels are insufficient
  • Follow up on backorders with suppliers and provide customers with accurate delivery timelines
  • Handle returns and warranty claims for both account and cash sales, ensuring compliance with procedures
  • Resolve customer concerns and complaints effectively
  • Perform additional tasks as assigned by the Profit Centre Manager

Qualifications:

  • High school diploma or equivalent; post-secondary education is an asset
  • Minimum of 2 years of experience in customer service or counter sales
  • Exceptional customer service and communication skills
  • Strong relationship-building abilities with customers, vendors, and colleagues
  • Proficient in using the necessary software systems for order processing
  • Experience in a fast-paced work environment
  • Intermediate math skills with keen attention to detail
  • Ability to learn to operate material handling equipment
  • Strong work ethic and high integrity standards
  • Ability to work independently and collaboratively within a team

Preferred Skills:

  • Previous experience or knowledge of plumbing and building products
  • Ability to utilize the Internet for problem-solving and finding solutions
  • Familiarity with software such as Trend, Eclipse, Word, Excel, and Outlook

Additional Information

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer numerous opportunities for career growth and development, along with a supportive culture.

We provide:

  • Comprehensive mentorship and on-the-job training
  • Growth potential with competitive salary, benefits, and profit-sharing
  • A stable career with a company that upholds strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flexible scheduling

EMCO is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We value diversity, equity, and inclusion and welcome applications from all qualified individuals.