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IT Service Desk Team Leader

2 months ago

Montreal, Quebec, Canada Weir Full time
Job Title: IT Service Desk Team Leader

Weir Marine Engineering is seeking a highly skilled and experienced IT Service Desk Team Leader to join our team in Montreal, QC. As a key member of our IT department, you will be responsible for leading our IT Service Desk team and ensuring the delivery of high-quality IT services to our customers.

Key Responsibilities:
  • Lead and manage the IT Service Desk team, ensuring the delivery of high-quality IT services to our customers.
  • Develop and implement IT service management processes and procedures to ensure efficient and effective service delivery.
  • Collaborate with other IT teams to ensure seamless integration and delivery of IT services.
  • Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties.
  • Monitor and analyze IT service desk metrics to identify areas for improvement and implement changes to improve service delivery.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and other IT teams.
Requirements:
  • 10+ years of experience in IT service management, with a focus on IT service desk operations.
  • Proven experience in leading and managing IT teams, with a focus on service delivery and customer satisfaction.
  • Strong technical skills, with a focus on IT service management, ITIL, and IT service desk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and other IT teams.
  • Ability to analyze data and metrics to identify areas for improvement and implement changes to improve service delivery.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a leading engineering company in the marine industry.

Weir Marine Engineering is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.