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Strategic Project Leader, Pricing Systems

3 months ago

Mississauga, Ontario, Canada Bell Canada Full time
Project Manager, Pricing Systems and Transformation

At Bell, we strive to enhance the way Canadians connect with each other and the world. Our mission is fulfilled by offering consumers and businesses the finest network technologies, innovative digital solutions, and seamless customer experiences, all crafted by the dedicated members of #TeamBell.

We celebrate diversity and foster a supportive, inclusive environment where every team member can thrive. Our commitment to environmental, social, and governance initiatives ensures that you will contribute to a greater purpose, enhancing the lives of individuals as they connect, work, learn, and play.

In the Consumer and Small Business division, you will engage with a diverse portfolio of brands and solutions. From Bell's superior networks for home, office, and on-the-go connectivity to the member benefits at Virgin Plus and the affordable plans at Lucky Mobile, we cater to the connectivity needs of all customer segments across Canada.

It’s not just about the options we provide; it’s about the quality of our service. On this team, you will focus on continuously enhancing the customer experience, making it more seamless, intuitive, and responsive.

The Transformation and Systems team is a high-performing group driven by a culture of pride. We are dedicated to transforming customer purchasing journeys, ensuring that acquiring Bell solutions is straightforward for our customers while providing seamless operational support for our team members. Our inclusive, supportive, and highly collaborative team of business experts is committed to a customer-centric approach to problem-solving and encourages a constant flow of business improvement ideas.

We are looking for individuals who are passionate about technology, possess a mindset for innovative thinking, and have a relentless drive to enhance the customer experience.

As a project manager, you will spearhead and implement strategic initiatives related to the Small Business and Atlantic Pricing strategy. You will collaborate closely with a Senior Program Manager and relevant stakeholders to define, map, implement, test, and launch key project milestones while supporting operational activities and market entry strategies. Advanced critical thinking skills will be essential to synthesize information and make informed decisions that drive business transformation.

Key Responsibilities
  • Lead and manage comprehensive, transformational, and complex strategic projects from inception to completion.
  • Oversee business requirements, user experience narratives, and system design evaluations to ensure all issues are documented and addressed.
  • Act as a liaison between business and technology while managing multiple concurrent projects.
  • Collaborate with cross-functional teams to align on strategy and project solutions.
  • Evaluate and recommend scalable business and technical solutions that fulfill client and business needs.
  • Facilitate the successful delivery of project requirements to meet client expectations.
  • Document process mapping and identify opportunities for process redesign and improvement.
  • Effectively manage customer expectations throughout the solution development process.
  • Contribute to the creation of quality test plans and engage in testing processes.
  • Provide regular updates on project status to the Project Team and Senior Management.
Critical Qualifications
  • University degree in Business Administration or equivalent.
  • Proven ability to lead strategic initiatives with agility in a fast-paced environment.
  • 5+ years of experience as a Project or Program Manager.
  • Experience managing projects or programs and supporting key milestones (requirements, design, testing, delivery, risk management, issue management, critical path identification, and post-normalization).
  • Ability to perform under pressure and meet deadlines with a strong sense of urgency.
  • Quick comprehension of business processes, products, and services to align with strategic objectives.
  • Strong research, analytical, data collection, and problem-solving capabilities.
  • Detail-oriented and organized to execute tasks precisely and effectively.
  • Willingness to innovate and explore new approaches.
  • Excellent written and verbal communication skills, capable of leading meetings with diverse stakeholders.
  • Proficiency in Microsoft Office Suite and project management tools such as Jira and Confluence.

Position Type: Management
Job Status: Regular - Full Time
Work Arrangement: Hybrid

We prioritize the well-being of our team members, offering a comprehensive compensation package that includes a competitive salary and a wide range of benefits tailored to support you and your family. As a member of Bell, you will have access to medical, dental, vision, and mental health benefits that can be customized to meet your specific needs. Additionally, you will enjoy a discount on our services and exclusive offers from our partners.

We value the diverse experiences that shape who you are, and we believe that the variety of your talents will strengthen our team. At Bell, everyone belongs, and you will feel valued, respected, and supported as you grow and reach your full potential.

We are committed to ensuring equal opportunities for all candidates. We encourage individuals who may require accommodations during the hiring process to inform us.