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Restaurant Operations Manager

2 months ago


St Catharines, Ontario, Canada WIND RESTAURANT Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at Wind Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Operational Excellence
    • Develop and implement operational procedures to ensure seamless service delivery.
    • Manage inventory, supplies, and equipment to maintain optimal levels.
    • Conduct regular audits to ensure compliance with health and safety regulations.
  • Customer Service
    • Provide exceptional customer service, ensuring a positive dining experience for all patrons.
    • Address customer complaints and concerns in a professional and timely manner.
  • Team Management
    • Supervise and train a team of 3-4 staff members, providing guidance and support to ensure excellent service delivery.
    • Conduct performance reviews and provide constructive feedback to improve team performance.
  • Marketing and Sales
    • Participate in marketing plans and implementation to drive sales growth and increase customer engagement.
    • Negotiate arrangements with suppliers to secure the best possible deals.
  • Financial Management
    • Manage cash handling, balance sheets, and cash reports to ensure accurate financial records.
    • Conduct regular financial analysis to identify areas for improvement.
Requirements
  • Education
    • College/CEGEP diploma or equivalent.
  • Experience
    • 2 years to less than 3 years of experience in a restaurant management role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to multitask and work under pressure.
    • Strong organizational and time management skills.
    • Ability to work in a fast-paced environment.
Working Conditions
  • Work Environment
    • Fast-paced restaurant environment.
  • Physical Demands
    • Standing for extended periods.
    • Handling heavy loads.
    • Combination of sitting, standing, and walking.
Personal Suitability
  • Personal Qualities
    • Accurate and reliable.
    • Client-focused and dependable.
    • Efficient interpersonal skills.
    • Excellent oral communication skills.
    • Flexibility and adaptability.
    • Organized and efficient.
    • Reliability and team player.