Customer Service Sales Associate

4 weeks ago

Williams Lake, British Columbia, Canada Kal Tire Full time

Position Overview

The Counter Sales Specialist plays a crucial role in fostering a friendly atmosphere for our clientele. This position involves addressing customer inquiries through various channels and maintaining a sales-oriented approach within a collaborative team setting. You will be responsible for providing service estimates, processing sales transactions, and becoming a knowledgeable resource for our products and services. Your effective communication skills will ensure that customers feel valued and welcomed.

Key Responsibilities

  • Deliver exceptional customer service with a genuine commitment to enhancing customer experiences.
  • Welcome and guide customers with a professional demeanor to facilitate positive interactions.
  • Manage incoming calls, addressing customer inquiries, concerns, or questions effectively.
  • Demonstrate proficiency in a sales environment, providing product information confidently and courteously.
  • Prepare detailed pricing options and present customer quotes clearly.
  • Exhibit strong data entry skills to accurately input appointments and orders into internal systems.
  • Understand consumer behavior principles to enhance service delivery.
  • Utilize effective problem-solving, planning, and organizational skills.

Qualifications

  • A minimum of 2 years of experience in customer service or sales roles.
  • Familiarity with the automotive industry and a willingness to learn about product offerings.
  • A valid driver's license is required.
  • A strong commitment to health and safety practices.

Benefits Offered

  • Comprehensive training program to support your professional development.
  • Competitive hourly wage with opportunities for career progression.
  • Access to dental, vision, prescription, and wellness benefits.
  • Participation in profit-sharing programs and RRSP matching.
  • Paid vacation and a perks program that includes discounts on products and services.

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