Retail Maintenance Operations Manager

1 week ago

Ottawa, Ontario, Canada SDA Building Services Full time
About the Role

We are seeking a highly skilled and experienced Account Manager - Retail Maintenance Specialist to join our team at SDA Building Services. As a key member of our operations team, you will be responsible for delivering exceptional maintenance and repair services to our retail clients.

Key Responsibilities
  • Service Delivery
    • Supervise and coordinate daily interior maintenance and repair services at assigned locations
    • Manage administration processes, including invoicing and materials reconciliation
    • Contribute to business development by identifying additional service opportunities
  • Relationship Management
    • Establish and maintain strong working relationships with customers, vendors, and team members
    • Understand customer expectations and vendor performance to ensure vendors meet/exceed contract fulfillment and customer expectations
  • Team Supervision
    • Direct and supervise assigned maintenance technicians
    • Ensure all team members receive required training, including safe work practices
    • Establish performance standards and provide ongoing performance feedback and coaching
  • Health & Safety Policies and Practices Champion
    • Fulfill the manager's responsibilities to ensure a healthy and safe workplace
    • Ensure all team members follow their responsibilities of the SDA Health & Safety Policies and Practices
Requirements
  • Previous interior property maintenance and repair service delivery experience, including fixture installation and repair, painting, drywall installation and repair, and tile installation and repair
  • Previous experience with retail facilities preferred
  • Demonstrated experience in supervising others to deliver these services to a high standard
  • A reputation for establishing and sustaining safe work practices
  • Ability to work across the Ottawa and surrounding areas, depending on client site locations
  • Strong attention to detail and excellent time management skills
  • Passion for a job well done and making a difference
  • Dependability, a strong work ethic, and self-motivation
  • Ability to establish priorities and juggle changing priorities
  • An approachable style with the ability to work with individuals in different roles and leadership levels
  • Ability to lift tools and materials as part of daily tasks, up to 50+ lbs/23+ kg
  • Capability to perform work requiring driving, standing, walking, crouching, bending, kneeling, and repetitive tasks
  • Ability to effectively communicate detailed instructions orally and in writing – in person or via smartphone
  • Occasional availability to work evenings or weekend emergencies
  • A keen interest in learning and developing new skills
  • Eligibility to work in Canada
  • Class G Driver's license with clean abstract
  • Intermediate level computer literacy, including Microsoft Outlook, PowerPoint, Acrobat Adobe, Excel, and Word, as well as familiarity with other enterprise platforms
About SDA Building Services

SDA Building Services is a janitorial and building maintenance company dedicated to providing professional high-quality services. With over 35 years of experience in property maintenance and janitorial services, SDA is a well-known and respected company in the service industry.

We are an equal opportunity employer and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Should any applicant require accommodation during the course of the recruitment process, all efforts will be made to provide such accommodations.

Thank you to all interested applicants. Candidates who possess the best fit of experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Additional pay:

  • Commission pay

Benefits:

  • Company car
  • Extended health care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Vinyl Composite Tile: 3 years (preferred)
  • Ceramic Tile: 3 years (preferred)
  • Interior Painting: 5 years (preferred)
  • Exterior Painting: 5 years (preferred)
  • Drywall Installation & Repair: 5 years (preferred)
  • Fixture Installation & Repair: 5 years (preferred)
  • Ceiling Tile Repair & Replacement: 5 years (preferred)
  • Maintenance and Repair Services Delivery Supervision: 3 years (preferred)
  • Training and Supervising Trades Team Members: 3 years (preferred)
  • Quote Preparation and Submission: 3 years (preferred)

Licence/Certification:

  • Class G License and Clean Abstract (preferred)
  • Working at Heights Certificate (preferred)
  • WHMIS Certification (preferred)

Work Location: On the road

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