Automotive Customer Service Consultant

4 weeks ago

Markham, Ontario, Canada Mastermechanic Full time

About Master Mechanic

Master Mechanic is a Canadian-owned private corporation, established in 1982, specializing in the after-market automotive repair and maintenance sector. With a network of 40 franchise locations across Southern Ontario, we have built a strong reputation for delivering high-quality auto repair services and regular vehicle maintenance.

Join Our Team

We are currently seeking an Automotive Customer Service Consultant to join our dynamic team at our Markham and Markville locations.

Why Work with Us?

  • Attractive compensation ranging from $20 to $30+ per hour, depending on experience and certifications
  • Paid vacation time
  • Continuous training and professional development opportunities
  • A supportive and positive team environment
  • Career advancement possibilities within our franchise locations

Your Role as an Automotive Customer Service Consultant

  • Engage with customers to understand their vehicle issues, ask pertinent follow-up questions, and accurately document their information in our system
  • Provide expert advice on necessary repairs and maintenance, collaborating with customers to develop the best plan that fits their budget and needs
  • Create detailed work orders and communicate with the technician team to keep customers informed about their vehicle's status
  • Assist technicians with parts ordering, pricing, and obtaining necessary authorizations
  • Handle customer payments and clearly explain billing details
  • Maintain overall shop organization and cleanliness

Who We Are Looking For

  • A valid driver's license is required
  • Previous experience as a licensed mechanic is preferred
  • Minimum of 5 years of experience in an automotive advisory role
  • High school diploma or equivalent is necessary
  • Strong interpersonal skills and a passion for teamwork
  • Demonstrated leadership qualities and a collaborative spirit
  • A desire to learn and enhance your skills
  • Basic computer proficiency with a keen attention to detail
  • Willingness to work an 8-8.5 hour shift, Monday to Friday

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