Current jobs related to Customer Support Specialist - Québec, Quebec - Dessercom

  • Customer Support Specialist

    2 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to provide technical assistance to customers, resolve issues, and deliver exceptional customer service. The ideal candidate will possess a degree in Computer Science or a related field and have experience in customer service and technical support. Knowledge of software...

  • Customer Support Specialist

    2 weeks ago

    Québec, Quebec, Canada Logibec Full time

    Logibec is seeking a skilled Customer Support Specialist to join our team!About the Role:The Customer Support Specialist will be responsible for providing second and third-level technical support to our clients. This includes handling service calls, documenting issues, and following up until they are resolved. The ideal candidate will have excellent...

  • Customer Support Specialist

    2 weeks ago

    Québec, Quebec, Canada Logibec Full time

    Logibec is seeking a highly skilled Customer Support Specialist - Integration to join our team.As a key member of our support team, you will be responsible for providing second and third-level technical support to our clients.Your primary role will involve:Providing first and second-level customer service, handling service calls, documenting them, and...

  • Customer Support Specialist

    2 weeks ago

    Québec, Quebec, Canada Logibec Full time

    Logibec is seeking a highly skilled Customer Support Specialist - Integration to join our team.As a key member of our support team, you will be responsible for providing second and third-level technical support to our clients.Your primary role will involve:Providing first and second-level customer service, handling service calls, documenting them, and...

  • Customer Service and Operations Support Specialist

    2 weeks ago

    Québec, Quebec, Canada EightSix Network Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service and Operations Support Specialist to join our team at EightSix Network. As a key member of our operations team, you will provide exceptional customer service and support to our clients, ensuring seamless day-to-day operations and driving business growth.Key...

  • IT Support Specialist

    2 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    We are seeking a skilled IT Support Specialist to provide technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field, at least two years of experience in a customer service role, and knowledge of computer hardware and software. The successful candidate will have excellent problem-solving skills, be...

  • Technical Support Specialist

    1 month ago

    Québec, Quebec, Canada ABB Full time

    Job Title: Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Job SummaryWe are seeking a highly skilled...

  • Technical Support Specialist

    1 month ago

    Québec, Quebec, Canada ABB Full time

    Job Title: Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Job SummaryWe are seeking a highly skilled...

  • IT Support Specialist

    4 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    Job Title: IT Support Virtual SpecialistBeBee Professionals is seeking a highly skilled IT Support Virtual Specialist to join our team in Quebec City.The ideal candidate will be responsible for providing technical assistance to our customers, including troubleshooting hardware and software issues, responding to customer inquiries, and providing technical...

  • IT Support Specialist

    4 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    Job Title: IT Support Virtual SpecialistBeBee Professionals is seeking a highly skilled IT Support Virtual Specialist to join our team in Quebec City.The ideal candidate will be responsible for providing technical assistance to our customers, including troubleshooting hardware and software issues, responding to customer inquiries, and providing technical...

  • Support Specialist

    2 weeks ago

    Québec, Quebec, Canada beBee Professionals Full time

    At beBee Professionals, we are looking for a Support Specialist to provide top-notch support to our clients. The successful candidate will have a strong understanding of customer service principles and practices, as well as the ability to work with a variety of computer systems and software.The ideal candidate will have a minimum of two years of experience...

  • Technical Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Help Desk Support Specialist **About the Role** beBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance to our customers and employees in Quebec City. **Key Responsibilities** * Respond to customer inquiries and troubleshoot technical issues * Provide technical support and maintain customer records * Offer...

  • Technical Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Help Desk Support Specialist **About the Role** beBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance to our customers and employees in Quebec City. **Key Responsibilities** * Respond to customer inquiries and troubleshoot technical issues * Provide technical support and maintain customer records * Offer...

  • Technical Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Help Desk Support Specialist **About the Role** beBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance to our customers and employees in Quebec City. **Key Responsibilities** * Respond to customer inquiries and troubleshoot technical issues * Provide technical support and maintain customer records * Offer...

  • Technical Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Help Desk Support Specialist **About the Role** beBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance to our customers and employees in Quebec City. **Key Responsibilities** * Respond to customer inquiries and troubleshoot technical issues * Provide technical support and maintain customer records * Offer...

  • Customer Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Customer Support Engineer to provide technical assistance to customers. The ideal candidate will have a degree in Computer Science or a related field and experience in customer service and technical support. Key responsibilities include troubleshooting and resolving customer issues, providing customer service, and...

  • Customer Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Customer Support Engineer to provide technical assistance to customers. The ideal candidate will have a degree in Computer Science or a related field and experience in customer service and technical support. Key responsibilities include troubleshooting and resolving customer issues, providing customer service, and...

  • Technical Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Help Desk Support Specialist **About the Role** beBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance to our customers and employees in Quebec City. **Key Responsibilities** * Respond to customer inquiries and troubleshoot technical issues * Provide technical support and maintain customer records * Offer...

  • Technical Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Help Desk Support Specialist **About the Role** beBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance to our customers and employees in Quebec City. **Key Responsibilities** * Respond to customer inquiries and troubleshoot technical issues * Provide technical support and maintain customer records * Offer...

  • Customer Support Specialist

    2 months ago

    Québec, Quebec, Canada beBee Professionals Full time

    Customer Support Engineer OpportunityWe are seeking a skilled Customer Support Engineer to provide technical assistance to our clients. The ideal candidate will have a strong background in computer science and experience in customer service and technical support.Key Responsibilities:Provide technical support to customers via phone, email, or chatTroubleshoot...

Customer Support Specialist

3 months ago

Québec, Quebec, Canada Dessercom Full time
Job Overview

Dessercom is on the lookout for a dedicated Customer Support Specialist. As a mid-sized enterprise, Dessercom specializes in providing essential ***solutions for emergency response to various organizations, including public services and private entities.

Qualifications and Experience

Applicants should possess relevant educational qualifications such as Administrative Techniques, Administrative Assistant DEP, AEC in Inventory Management, Sales Consulting DEP, or Logistics Training.

A minimum of 3 years of pertinent professional experience is required, encompassing areas such as inventory management, accounting, administrative support, and customer service.

Skills and Competencies

The ideal candidate will demonstrate:
- A strong focus on customer service;
- Excellent interpersonal communication and teamwork abilities;
- Effective organizational skills with the capacity to prioritize tasks;
- Flexibility and adaptability;
- A proactive approach, showing initiative and accountability;
- Attention to detail and versatility;
- Proficiency in English at an advanced level;
- Familiarity with the Microsoft Office suite;
- Knowledge of Acomba software is considered an asset.

Key Responsibilities
  • Manage incoming emails and phone calls efficiently.
  • Provide professional and courteous support to business partners.
  • Assist clients in navigating online order placements according to established procedures.
  • Respond promptly to inquiries regarding products, delivery schedules, and availability.
  • Process orders on the website once they are entered into the Acomba software.
  • Prepare pricing information and simple quotes for clients.
  • Establish new client profiles in the accounting system.
  • Handle incoming mail and distribute it as necessary.
  • Date and stamp checks for banking deposits.
  • Maintain updated client information in the Acomba software, including sorting keys.
  • Manage invoicing tasks.
  • Carry out any other related duties as required.
Work Environment

This position operates on a day shift schedule, Monday through Friday, totaling 37.5 hours per week.