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Guest Services Coordinator

2 months ago

Niagara Falls, Ontario, Canada Super 8 By Wyndham Clifton Hill Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Operations Supervisor to join our team at Super 8 By Wyndham Clifton Hill. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities
  • Supervise and Coordinate Front Desk Operations
    • Oversee the daily activities of front desk staff, ensuring efficient check-in and check-out processes, and maintaining accurate records.
    • Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Provide Exceptional Guest Service
    • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
    • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Manage Front Desk Staff
    • Recruit, train, and develop front desk staff to ensure they have the skills and knowledge to provide exceptional guest service.
    • Conduct performance evaluations and provide feedback to staff.
  • Maintain Operational Efficiency
    • Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked.
    • Manage front desk supplies and equipment, ensuring they are adequate and in good working order.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a front desk or supervisory role
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong organizational and problem-solving skills
Working Conditions
  • Physical Demands
    • Standing for extended periods
  • Work Environment
    • Fast-paced hotel environment
Personal Suitability
  • Personal Qualities
    • Accurate and detail-oriented
    • Client-focused and dependable
    • Efficient and effective in interpersonal interactions
    • Excellent oral and written communication skills
    • Flexible and adaptable
    • Initiative and judgment
    • Organized and a team player