Hotel Front Desk Associate

2 weeks ago


Salmon Arm, Canada Comfort Inn & Suites Full time
About the Role

We are seeking a highly motivated and customer-focused Hotel Front Desk Clerk to join our team at Comfort Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out

Register arriving guests and assign rooms in a timely and efficient manner.

Reservation Management

Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.

Guest Departure and Payment Processing

Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.

Inventory Management

Maintain an accurate inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.

Communication and Customer Service

Answer telephone calls and relay messages, as well as provide exceptional customer service to our guests.

Work Environment

Work in a fast-paced hotel environment, maintaining a positive and professional attitude in all interactions.

Requirements
  • Education

No degree, certificate, or diploma is required for this role.

Experience

Will train the right candidate, so prior experience is not necessary.

Work Setting

Work in a hotel, motel, or resort environment, providing exceptional guest service and ensuring a smooth and enjoyable stay.

Work Language

English is the primary language spoken in this role.

Work Hours

Work 30 to 40 hours per week, with a flexible schedule to meet the needs of our guests.



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