Hotel Front Desk Associate

6 days ago


Salmon Arm, Canada Comfort Inn & Suites Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration and Room Assignments: Register arriving guests, assign rooms, and ensure all necessary information is accurately recorded.
  • Reservation Management: Process guest reservations, cancellations, and changes in a timely and efficient manner.
  • Departure Processing: Calculate guest charges, process payments, and ensure a seamless departure experience.
  • Inventory Management: Maintain accurate records of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Communication: Answer telephone calls, relay messages, and provide exceptional customer service to our guests.
  • Customer Service: Provide a high level of customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Work Environment: Work in a fast-paced hotel environment, interacting with guests, colleagues, and management to ensure a positive and efficient work experience.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Willingness to train and learn the skills required for the role.
  • Work Setting: Hotel, motel, or resort environment.
  • Work Language: English.
  • Work Hours: 30 to 40 hours per week.


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