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Cage and Coin Cashier

2 months ago

Pickering, Ontario, Canada Great Canadian Entertainment Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Cage and Coin Cashier to join our team at Great Canadian Entertainment. As a Cage and Coin Cashier, you will be responsible for providing exceptional guest service while accurately managing financial transactions.

Key Responsibilities:

  • Provide friendly and courteous service to guests by handling financial transactions with the utmost skill and integrity.
  • Accurately process guest transactions for cash, chips, or vouchers.
  • Comply with all regulatory requirements, including AGCO, FINTRAC, and Anti-Money Laundering policies.
  • Identify and detect any counterfeit bills and/or gaming vouchers.
  • Redeem foreign currencies for CAD funds or gaming vouchers/chips using accurate exchange rates.
  • Fulfill and balance Customer Ticket Redemption units.
  • Reconcile and fill departmental transfers, cash floats, and prepare bank deposits.
  • Accurately perform counting procedures to ensure your shift has balanced.
  • Effectively resolve guest complaints and comments regarding transactions or concerns.

Requirements:

  • Completion of a secondary school diploma.
  • 1+ years of experience in customer service and handling cash (preferably large volumes).
  • Strong knowledge of cash, foreign currency, and other settlement types.
  • Working knowledge of computer software and ability to learn new software and systems.
  • Strong mathematical aptitude, ability to work within a confined space, and good hand-eye coordination.
  • Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, shift work environment.
  • Excellent communication, multi-tasking, organizational, teamwork, and analytical skills.
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

What We Offer:

As a Cage and Coin Cashier at Great Canadian Entertainment, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that is dedicated to providing exceptional guest service and ensuring the integrity of our financial transactions.

Working Conditions:

This is a part-time position that requires flexibility and adaptability. You will be required to work at both locations, including evenings, weekends, holidays, and overnights. The hours of work and location will be based on operational needs.